While my booking went smoothly, my travel mates almost missed getting in on our dates. FP's internal process broke down. Spoke with Kathryn then Joanne. Finally got an apology from Joanne. Travel...
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peggy
Friendly Planet
9 years ago
We’re pleased that we were able to get more space on your Galapagos departure for your friends, and we look forward to having all of you with us on tour. Our internal process actually was functioning properly, as the departure closed after we sold the last room. Thanks to the quick action by our weekend team, who reached out to our partners in the Galapagos to ask for more space, we were able to confirm your friends first thing Monday morning.
We apologize for misunderstandings about our travel insurance policy. Our regular policy, underwritten by Travelex, is actually available for purchase at any time until your final payment is due—for your tour, that’s actually 2/11/2018! We do offer two bonus options which are only available if you purchase insurance sooner. The free Pre-existing Condition Waiver is only available if you purchase coverage within 14 days of booking, and the Cancel for Any Reason add-on is only available if purchased with your booking. We’re sorry that we aren’t able to offer these bonus options for a longer period!
可信賴顧客
9 years ago
Your understanding of the Monday morning process is inaccurate. It is only through my insistence Nicole contact my travel mates (when I called at 0930) that the booking was completed. Sorry, not by the effort of YOUR staff.
I observed the booking close immediately after Crivaro booked around 1000.
Further, apparently both Danielle and Kristin were trained to tell Melanie and I that the decision for all travel insurance through you HAD to be made that day. It was later when I reviewed the info FP's website, I learned of the 14 day option. The policy has not been provided to either of us as of today!
Please contact me for further clarification and discussion...904-699-4758.
This is solely for the booking process; I will rate the trip itself after I return! Booking was very easy and the agents with whom I spoke were friendly. The only thing that keeps me from giving...
The first time I called in to get info, the woman was awesome! When I called in to book, she was also great! The problem came that she told me that to go a day earlier there was a $100 per person...
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交易日期： 06/07/2017
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TC
Trusted Customer
9 years ago
Trusted Customer說了有關 Friendly Planet:
Registering was fast and easy, and when I called to clarify a point the operator was friendly, helpful, and even offered to stay on the line until I had solved the problem.
交易日期： 05/07/2017
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TC
Trusted Customer
9 years ago
Trusted Customer說了有關 Friendly Planet:
FP's limited operating hours make connecting with the company difficult.
peggy
Friendly Planet
9 years ago
We're happy to advise you that we now have Saturday hours, from 11 AM to 5:00 PM EST, which we hope will make it much easier for you to reach us by phone.
My experience was glorious. Danielle was extremely helpful. My travel companion had horrific issues causing despair in getting her reservation initiated. My only advise for travelers is that book or...
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.
