Booking etc was easy but I don't think much of the description of the hotel as it was. It sounded lovely but in reality it was more like a 2 star not a 4 star hotel
產品評價
交易日期： 17/09/2022
1
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可信賴顧客
Feefo 驗證
4 years ago
Everything went very smoothly and have already recommended to friends
Nuria Arocas
FlyDirect
4 years ago
Thank you so much for travelling with FlyDirect and recommend us :)
產品評價
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We're pleased to hear that you had a wonderful stay at the accommodation chosen.
The flight and hotel were very good. Unfortunately FlyDirect doesn’t give any customer service. They didn’t send the final information just before the holiday so I had to phone them. Prior to leaving...
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Rebecca Evans
FlyDirect
4 years ago
Many Thanks for your feedback. I'm sorry to hear that you were dissatisfied with our service. Your pre-departure information was sent automatically on 2nd September, but we have had some issues with the Manx.net system identifying these emails as spam, which is something we are continuing to work on with them. Unfortunately as they don't bounce back to us we don't know which have been received and which haven't. With regards your transfers, our customer service team are already investigating what happened here, and will revert back to you as soon as they have a response from our transfer providers.
Would certainly recommend. Good service, huge choice of accommodation, convenience travelling directly - will use again.
Nuria Arocas
FlyDirect
4 years ago
Thank you so much for your kind words.
Agreed! Travelling direct to the destination is convenient, quicker and hassle-free! Looking forward to organising your next holiday in the future :)
產品評價
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We're pleased to hear that you enjoyed the stay at the accommodation chosen :)
交易日期： 17/09/2022
0
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可信賴顧客
Feefo 驗證
4 years ago
Excellent helpful service from office staff.
Good choice of BA flight in a clean well spaced aircraft.
Nuria Arocas
FlyDirect
4 years ago
Thank you for your 5-star review and acknowledging the great serviced delivered by FlyDirect.
產品評價
Nuria Arocas
FlyDirect
4 years ago
Thank you for your feedback. We're sorry to hear that the hotel didn't live up to your expectations. In this regard, we've already passed it on the hotel to look into the areas that need improvement.
Thank you for your review. That's the way it should be :)
產品評價
Nuria Arocas
FlyDirect
4 years ago
Thank you for your feedback. Yes, indeed. Alcudia is located on Majorca's northern coast, which is far out. The resorts' information can be found on our website.
Many Thanks for your feedback. I'm sorry to hear that you had a disappointing experience. If you'd like to expand further on why that is, please feel free to email me directly via rebecca.larsson@citravelgroup.com
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
