I ordered two panel heaters around 17th December. They arrived and one was faulty. To cut a very long story short, it took me several e-mails, and phone calls, and considerable stress, plus a few...
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Allan
Electricpoint.com
10 years ago
Hello Humaira, as discussed we are entirely at fault here. This is one of those orders where everything that can possibly go wrong has gone wrong but it is of course no excuse. I do hope our offer too you in light of your situation goes towards redeeming Electricpoint somewhat. This certainly isn't our normal service. Kind Regards, Allan
可信賴顧客
10 years ago
I am happy to say that despite the order being a poor experience, as soon as I contacted Allan/Electripoint to raise my disappointment they responded in an extremely prompt, considerate, apologetic and professional manner. I am very happy with the way this has been resolved, and feel reassured that actually customer service/satisfaction is of utmost important to this company, and that my experience was an unusual circumstance rather than how they normally treat customers. Thanks for concluding this in such a positive manner Allan. Best regards.
One wrong item was sent with order, was easier and quicker for me to buy correct one locally, as it was a low priced item, than to get it replaced. Otherwise service and delivery were very good.
Allan
Electricpoint.com
10 years ago
Apologies for that Peter, let me know if we an make it up too you in the future... Kind Regards, Allan
產品評價
交易日期： 15/12/2015
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可信賴顧客
10 years ago
Initial telephone enquiry regarding product was good- promptly answered. buying online straightforward, and price reasonable. delivery was prompt.
either product could have been a little cheaper or...
The item I ordered did arrive via courier in good time and was the correct item. Upon opening the packaging which consisted of bubble wrap only. The item a strip light diffuser was smashed and...
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Allan
Electricpoint.com
10 years ago
Good Morning Damian, I have just found your email dated 17th December, I can only apologise it looks like it has been missed we had an extremely busy period leading up to Christmas, which is no excuse really. I will resolve this for you now. I would hope you give us another chance in the future... Kind Regards, Allan
TC
Trusted Customer
10 years ago
Many thanks for the refund Allen although a more prompt reply would have been welcomed.
Incorrect item delivered, waiting 5 weeks for replacement, still not arrived
Allan
Electricpoint.com
10 years ago
Hello Matt, firstly apologies for this. MK initially sent us the wrong product (we should have picked up on this but we didnt) and we are still waiting on the right product... I have just chased MK they are advising delivery on Wednesday 27th January. MK make a great product but like everyone else seem to be carrying less and less on the shelves these days. I am sorry for the trouble you have had with this. Kind Regards, Allan
可信賴顧客
10 years ago
Hi Allan
I emailed on 18th asking if delivery could be to another address as we have finished working at the original site, but have not had a reply (now 26th)....
Allan
Electricpoint.com
10 years ago
Hello Matt, I have your email this will be actioned. I have also just double checked with MK your 1 module frontplate will be delivered here today so we will do the exchange tomorrow if that is agreeable? Kind Regards, Allan
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
