DCUK - The Original Wooden Duck Company 評論

Fantastic review, as well Janet. Thank you for taking the time to leave such a lovely bit of feedback. Take care.

Thank you for the kind review, Ginger. And we might be a teensy bit biased, but we agree that they are even better in real life! Thanks again for taking the time to share your positivity. All good.

Davina - that's great news. We're always thrilled to hear about our characters being given as gifts to family and friends. Hopefully your mother in law will smile when she sees her new addition. Thanks again.

What a very kind review, thank you so much.

Aww, Peter that's a beautiful idea. We're humbled to be chosen to represent two very special people. Thank you for sharing that, and best wishes to you both. Take care.

Thank you David, we appreciate the positive feedback.

Thank you so much for taking the time to leave us a positive review. We love it!

Belated thank you for the review, Darlene. And for sharing such a personal, touching story. We're really honoured to play a small part in commemorating someone so special. What a lovely idea. Thank you again, and for your ongoing support of our brand. It really means a lot to us.

Thank you, Justine. We appreciate the positive review.

Hi Mickael. Oh no. What a shame that you received customs/taxes with the delivery. As that's happened to many of us the other way (buying items into the UK) I can certainly appreciate the frustration. We're looking at what else we can do to help our non-UK customers, but as with almost every UK retailer - it's still very tricky right now. We don't currently have a system for accepting non-UK currency, but it's something that is being prioritised for early in 2024, so that will help our overseas customers. We're also reviewing shipping partners to see if there's anything we can do to minimise the cost for ourselves and the people receiving any items, but it's a pretty complex issue within Europe right now for businesses of our size. Still, we know it needs to be looked at. Where possible we have been trying to recruit stockists of DCUK in those countries where taxes and duties seem to be hit most regularly, including the Benelux block. Having said that, it's perhaps worth pointing out that we do in fact mention the possibility of country-specific fees in several places on the website, including a prominent message on the checkout page before anyone clicks through to pay. This sometimes prompts customers to get in touch to clarify alternative options, if they are worried about the chances of added fees by their country of residence. For reference (and any other interested readers) it says: "At the moment, some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We’ll do what we can to help, but DCUK cannot be held responsible for these charges." Given all that, it's really disappointing to be hit with a 2-star review for this. Especially as our reputation and feedback is everything to us... with so many thousands of other people from all over the world agreeing with our dedication to a 5-star experience. Hopefully if you try us again sometime, you might consider a higher review based on the experience. Especially if we can help to resolve the additional cost. As you say, it's a crazy situation. For now, thank you for sharing your experience, and for your support of our brand. Means a lot.