DCUK - The Original Wooden Duck Company 評論

Hello Angela. Ah no, sorry about that. Have you been in touch with the customer services team to see if we can switch it over for you? On the rare occasion the wrong one is sent, a quick call or email usually gets the DCUK character of choice on their way to you! If you've not done that for some reason, you can email hello@dcuk.com or call 01803 866846 - and they will help if they can. Especially because we're very proud of the thousands of 5-star reviews we get for our service and our characters, and so anything less than that is very disappointing for us in many ways. Hopefully we can help you out, if you've not got in touch yet. For now, thank you again for your support and custom - it means a lot to us.

Thank you Julie. It's fab to hear about customers who help us to spread the joy of DCUK. Your niece is lucky to be related to someone so awesome. Thanks again.

Thank you so much. It's great to hear about another satisfied customer. Happy to help.

Hi there. What a shame that you received customs/taxes with the delivery. As that's happened to many of us the other way (buying items into the UK) I can certainly appreciate the frustration. We're looking at what else we can do to help our non-UK customers, but as with almost every UK retailer - it's still very tricky right now. It's also worth pointing out that we do in fact mention the possibility of country-specific fees in several places on the website, including a prominent message on the checkout page before anyone clicks through to pay. For reference (and any other interested readers) it says: "At the moment, some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We’ll do what we can to help, but DCUK cannot be held responsible for these charges." Given all that, it's really disappointing to be hit with a 1-star review for this. Especially as our reputation and feedback is everything to us... with so many thousands of other people from all over the world agreeing with our dedication to a 5-star experience. Hopefully if you try us again sometime, you might consider a higher review based on the experience. I also hope that anyone seeing the reviews for the items purchased will see that they are certainly not 1-star quality, which is sadly what it looks like now. Thank you for your feedback in any case, and best wishes.

Thank you for your kind words, Rachel. We really appreciate you taking the time to share your thoughts. All the best.

Thank you so much, and well done on having fab taste in gifts - it's great to share the DCUK smiles around!

Many thanks for your ongoing support and enthusiasm.

Thank you so much for your continued support and enthusiasm. We love to see it. Best wishes to you and your family for the holidays.

Judi, we really appreciate your detailed feedback - and thank you for your positivity. Means a lot.

Hahah - great review, Jenny. Almost marketing poster-worthy, so we really appreciate the kind comments.