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The Cumberland 評論

已評價
出色

Kinder Banking - It's In Our Nature

服務
4.9
/5
產品
4.9
/5

5

4

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2

1

1,996

189

20

12

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2,233

過去一年 則評價

顯示全部11,859則評論
可信賴顧客
1 day ago
交易日期: 11/06/2025
Pleasant reliable staff. Both on the phone & in person. Good to have the actual building & a person to chat to.
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可信賴顧客
1 day ago
交易日期: 13/06/2025
Excellent. Staff very helpful and sorted my query well
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MS
Mr Stott
St Bees
1 day ago
交易日期: 11/06/2025
Mr Stott說了有關 The Cumberland:
There is no other building society locally. No choice. I am not "tech savvy" whatever that means so I will not tolerate online banking until there is no choice. Your Egremont branch was closed for...

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可信賴顧客
5 days ago
交易日期: 09/06/2025
--Staff helpful and personable. --On time and efficient. --Explained what I needed. --Unfortunately my surname spelt incorrectly on a forms/passbook so I asked for it to be changed. This meant...

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ClareT
The Cumberland
3 days ago
thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Cumberland , we strive to provide the best experience we can for our customers. Thank you for taking our call today and for your understanding. I'm glad we've been able to rectify your issue and explain better our processes.
可信賴顧客
2 days ago
Telephone explanation given from customer services. Thank you for follow up. Elaine
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可信賴顧客
2 days ago
交易日期: 12/06/2025
Very good
Pleasant,accurate& friendly
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ML
Mr Lithgow
Dumfries
2 days ago
交易日期: 12/06/2025
Mr Lithgow說了有關 The Cumberland:
Good and imformative. As I had come in knowing what was available it was straight forward . So long as the Cumberland is competitive I will continue to invest.
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可信賴顧客
2 days ago
交易日期: 10/06/2025
Cumberland yes, Furness no
Julia was very helpful and I was happy that a trainee was also present. Julia advised me on what account to take out. The reason I have chosen Cumberland BS is that you have a branch in the next...

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可信賴顧客
2 days ago
交易日期: 12/06/2025
Efficient service and pleasant experience
Very helpful and informative and very efficient. Provided information about range of products that could be offered to meet our needs.
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可信賴顧客
2 days ago
交易日期: 11/06/2025
satisfactory
Good 20minutes seemed a long time to take out an ISAs hen l was an existing member and already had accounts with you
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MB
Mr Baines
kendal
2 days ago
交易日期: 11/06/2025
Mr Baines說了有關 The Cumberland:
The service was great. All was explained in simple terms, and everyone was helpfull. Thankyou,
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SimonaB
The Cumberland
4 hours ago
Thank you for leaving such a positive review, Mr Baines, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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關於The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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Feefo Trusted Service Awards

我們的獨立獎項旨在表彰客戶服務方面的頂級品牌。獲勝者是根據客戶的評分決定的。

為甚麼要相信 Feefo 的評價?

關於The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.