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The Cumberland 評論 | https://www.feefo.com/reviews/cumberland-building-society客戶服務評論評論 |Feefo |第 1186 頁

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可信賴顧客

7 years ago

交易日期： 13/02/2017

First class service

The staff in wigton branch are always very friendly and professional. They are always willing to help. My only criticism is with the charges levied for overseas transactions and this is the building...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

I'm sorry that you are unhappy about our charges for transferring money overseas, however our charges not only reflect those that are passed on to us by our bankers for providing this service, but are also competitive when compared to similar charges levied by other banks and building societies for for providing these types of services.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Moore

7 years ago

交易日期： 08/01/2018

Mr Moore說了有關 The Cumberland:

first class Allison pooley was very helpful and easy to talk to would recommend

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to opening your new current account. We’re always appreciative of feedback, and I have passed on your feedback to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

可信賴顧客

7 years ago

交易日期： 20/01/2017

Always choose the Cumberland first.

The manager and staff at the Denton Holme branch are fantastic. They are always recommending the best accounts available for my investments. It’s wonderful to be able to talk to a human when you ring...

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Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

可信賴顧客

7 years ago

交易日期： 07/02/2017

Happy with service and mobile account access.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Gourley

Longtown

7 years ago

交易日期： 13/02/2017

Mr Gourley說了有關 The Cumberland:

Just excellent

Excellent products, excellent service, ability to book an appointment on-line when I need one, very easy to used internet banking and courteous staff. What more can I say........how about "No I'm not...

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Bob

The Cumberland

7 years ago

Hello Mr Gourley

Kind regards

Bob Matthews

Customer Experience Manager

Mr Watts

Preston

7 years ago

交易日期： 26/01/2017

Mr Watts說了有關 The Cumberland:

Excellent online service

Simple an easy to transfer money around.

Bob

The Cumberland

7 years ago

Hello Mr Watts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account and also value your comment about our mortgages. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mss Meenan

7 years ago

交易日期： 02/02/2017

Mss Meenan說了有關 The Cumberland:

Easy switch some issues about getting a e savings account set up but easy resolved

Bob

The Cumberland

7 years ago

Hello Miss Meenan

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can tailor the service that we provide.

Kind regards

Bob Matthews

Customer Experience Manager

可信賴顧客

7 years ago

交易日期： 17/02/2017

Good customer service

Good customer service. Highly recommended. Thanks.

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Mr Clark

7 years ago

交易日期： 13/02/2017

Mr Clark說了有關 The Cumberland:

Fantastic local bank

From the counter staff to accessing the internet bank brilliant. Even better the current account card that you do not have to pay any charges when withdrawing money overseas!! SUPERB

Bob

The Cumberland

7 years ago

Hello Mr Clark

Thank you for taking the time to leave your feedback, we’re really pleased that you've had a positive experience with us in regards to your current account. We're always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

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關於The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom