We have been ordering for many years, had no problems, always good service. This time they left all bags on driveway for us to move and empty. They could see the coal bunker from where they left...
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Coals2U
Coals2U
11 years ago
Please accept our apologies for the way your delivery was handled. I’ll make sure that this is looked into and is not an issue for future orders. We’re really pleased that you’re happy with Taybrite; it’s one of our favourites too. Thank you for taking the time to leave feedback.
Warm Regards
Rebekah
Efficient service. Excellent delivery drivers too!
NOTE:
I requested they reduce the considerable price differential between the big, bulky 25 kg and the more easily manageable 10 kg bags as it...
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產品評價
交易日期： 04/01/2015
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Feefo 驗證
11 years ago
Good service alround with special thanks to the driver who delivers our coal!
The order was paid for and accepted on 23/3. Having not received a phone call the day before the normal delivery date (30/3), I called and was told the'd have to contact the local depot. I received a...
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Coals2U
Coals2U
11 years ago
We’re sorry to hear about this and hope that we didn’t cause too much hassle. As many of our drivers work different days it may just be that your driver wasn’t aware of any problems, however we will ensure that this is investigated. We’re currently working to improve our delivery service and communications, and hope that we’ll be able to better meet your expectations next time. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Good overall although randomness and inconsistency in delivery can be a pain. Could improve by giving a delivery date or at least an estimate within a few days.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
