Very high standards of customer care always delivered by Charmed Interiors employees. I spoke to Lizzie last time she was so helpful.
Quality items at very good prices.
Spiteful Darren answered emails with a very unprofessional unhelpful manner. This is where it shows they're a family business trying to get out of helping when issues arise. Duvet set pouch, buttons...
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Jason Sutton
Charmed Interiors
8 months ago
Hi,
With regards to your review, the Duvet Set that you ordered was in perfect condition, it was the packaging that was missing the buttons of the tote bag packaging.
We did apologise for this, and stated that we would happily pay for the the return if you was not happy.
We did not reply in a patronsing or spiteful way as we always ask for images of any issues with products so we can see the issues raised and also inform the relevant suppliers.
We are happy to send a returns label but was waiting on your reply.
Atrocious
Arrived damaged from charmed interiors. Buttons not on the pouch Holding the set. Proof sent. Patronising spiteful responses.
Still waiting for return label.
Refused to pay for return cost...
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Jason Sutton
Charmed Interiors
8 months ago
Hi,
With regards to your review, the Duvet Set that you ordered was in perfect condition, it was the packaging that was missing the buttons of the tote bag packaging.
We did apologise for this, and stated that we would happily pay for the the return if you was not happy.
We did not reply in a patronsing or spiteful way as we always ask for images of any issues with products so we can see the issues raised and also inform the relevant suppliers.
We are happy to send a returns label but are waiting on your reply.
產品評價
Jason Sutton
Charmed Interiors
8 months ago
Hi,
With regards to your review, the Duvet Set that you ordered was in perfect condition, it was the packaging that was missing the buttons of the tote bag packaging.
We did apologise for this, and stated that we would happily pay for the the return if you was not happy.
We did not reply in a patronsing or spiteful way as we always ask for images of any issues with products so we can see the issues raised and also inform the relevant suppliers.
We are happy to send a returns label but are waiting on your reply.
We are a family-run home furnishings and gift shop, specialising in beautiful bedding, soft furnishings and readymade curtains. As well as our online store we have a shop in the centre of Spalding, Lincolnshire.
We are a family-run home furnishings and gift shop, specialising in beautiful bedding, soft furnishings and readymade curtains. As well as our online store we have a shop in the centre of Spalding, Lincolnshire.