cardfactory 評論

Thank you for your feedback. I am very sorry for the issues you have had with this order. As this item was sent with Royal Mail we have to follow their terms and conditions and allow 10 working days before we can process a refund or replacement. I am sorry that the item did not come during this time. I can see after the 10 working days we had reordered the missing item for you with 1st class delivery. I apologise for the inconvenience that was caused due to the missing item, and the delay in getting it to you. 

As a good will gesture we have refunded you 20% of this order, and hope if you order with us again we can provide you with better service.

Thank you for the great feedback on your personalised gifts. We’re really happy that you like them! We are always expanding our range so be sure to keep checking for new products! Look forward to your continued custom with card factory, and we promise to keep giving you great products and great service!

Thank you for your great feedback. We hope you continue to shop with cardfactory.co.uk and tell all your friends about the fantastic service you have had.

Thank you for your feedback. I am sorry about the issues you have had with this order, this is not our usual level of service. We usually expect these deliveries to be with you between 1-2 working days, so i am sorry that it was later than this.

On this occasion we have refunded you in full for this order due to the inconvenience caused. We hope if you order with us again we can give a better experience and level of service to you.