Bluecrest Wellness 評論

Good Afternoon, Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this would be concerning. While the vast majority of samples arrive at the laboratory within the expected timeframe, any samples that are not received while still viable are unfortunately marked as lost. In some cases, samples can also leak in transit despite the precautions taken, and these must be safely disposed of and recorded as lost. We appreciate that this may not have been clearly explained at the time and apologise for any confusion and inconvenience caused. Kind Regards, Rob

Good Morning, I am very happy to hear that the additional context has clarified this for you. If there is anything else we can assist with please do not hesitate to reach out. Kind Regards, Rob

Good Afternoon Michael, Thank you for taking the time to leave a review. We're sorry to hear that there were difficulties with the review form and appreciate you bringing this to our attention. We have raised your feedback with the third party platform for review. We also understand your frustration regarding your metabolic age. This figure is calculated from the biometric measurements taken during your health assessment. We tried to contact you today to discuss your concerns, but were unable to reach you. If you would like further guidance, please contact our Customer Success Team on 0800 6522 183 or use the GP Helpline details provided in your report and online account for any direct medical queries related to this. Kind Regards, Rob