Cont customer for years, always recd excellent customer care
Would love subscription to be lower but with the market as it is at moment it is compeditive.
Just spotted a possible bug!!!! If you...
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Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 AXA Insurance - Ireland:
Your representative, I think it was Michael, was very helpful, albeit a lit...
Your representative, I think it was Michael, was very helpful, albeit a little agressive.
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Hi Maurice,
Thank you for taking the time to leave feedback.
I have forwarded your comment to the relevant department.
Thank you for choosing AXA for your insurance policy.
Kind Regards,
Erika
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Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 AXA Insurance - Ireland:
Good service by AXA Ireland
Very good service
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可信賴顧客
Feefo 驗證
9 years ago
Poor service by AXA Ireland
Price increase from last year was too high.
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning,
Thank you for your comment
Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result.
At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Erika
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Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 AXA Insurance - Ireland:
Good service by AXA Ireland
Good service but slow sending out the insurance certificate and disc
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Trusted Customer
Feefo 驗證
cavan
9 years ago
Trusted Customer說了有關 AXA Insurance - Ireland:
Not happy.It is enough to have to pay this amount of money for insurance wi
Not happy at all.Mileage rate for year was only at 8,000 KLM and should have been at 17,000 KLM and even after discussing this it was not upped on policy and had to ring several times.Then AXA tried...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Afternoon Philip,
Thank you for taking the time to speak with us today.
We are in the process of sorting your comments.
Kind Regards,
Erika
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Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 AXA Insurance - Ireland:
You need to employ better assessors , they aren't doing their job properly.
Your ridiculously high price for renewal is remarkable , you are only the best of the worst rates online , it's a joke really that you think you can get away with this. I had no choice but to buy fom...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning Neil,
Thank you for taking the time to leave your feedback.
Premiums have risen across the insurance industry due to a number of factors, such asrising claims costs and higher than average court awards.
AXA try to minimise the cost of customers premiums by using a number of expense saving measures, such as employing cost effective car repairers, and fighting fraud.
We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.
Kind Regards,
Erika
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可信賴顧客
Feefo 驗證
9 years ago
While Brenda explained everything to me & I was happy enough to pay over th...
While Brenda explained everything to me & I was happy enough to pay over the 9 month period, she failed to take my IBAN number and no direct debit was set up, only the deposit paid. Good thing I...
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Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Morning,
Thank you for taking the time to leave feedback.
I am delighted to hear that Brenda was helpful when explaining your policy cover.
I would like to take this opportunity to apologise that your bank account details were not collected and your direct debit was not set up. I have passed on your comments to the relevant areas to ensure this doesn't happen again in the future.
Thank you for choosing to renew your policy with AXA.
Kind Regards,
Erika
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可信賴顧客
Feefo 驗證
9 years ago
Excellent service by AXA Ireland
Been with axa over 5 yrs never had a problem,100% service always 😁