Our blinds were very late. We ordered in March and finally installed 25th June. 2 months later than expected. We had to complain and the matter seemed to be resolved. We had to chase this up...
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Appeal Home Shading
Appeal Shading
12 years ago
Thank you for taking the time to offer your feedback.
I am sorry that the completion of your order took longer than we expected. Normally the blinds would be installed within 4-6 weeks from order. Unfortunately on this occasion the installation took longer due to a change in the order as well as an issue with the fabric suppliers. I would like to apologise that our communication was lacking as we should have been in contact with your more often during the processing of your order.
I understand the operating mechanisms are too short for you to reach and we are returning with longer chains to make the blinds more simple to use.
The blinds have been manufactured in the colours confirmed at the point of sale and survey. I have requested samples of the chosen fabric to be sent to you for your information.
Please accept my sincere apologies for your order not going as smoothly as either of us would have hoped. I trust once the remedial work has been carried out you will have many years of enjoyment from your blinds.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
All the people I dealt with were great. The only negative was explaining to me how the insect screens were going to work when closed. I actually thought they installled them incorrectly.
產品評價
交易日期: 14/05/2014
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可信賴顧客
12 years ago
Very pleased with the service we have received and the blinds we have chosen.
Two appointments for fitting ....long delays and no right to cancel.
Appeal Home Shading
Appeal Shading
12 years ago
Thank you for taking the time to offer your feedback.
I am sorry that the completion of your order took longer than we expected. Normally the blinds would be installed within 4-6 weeks from order. Unfortunately on this occasion the installation took longer due to an issue with the fabric suppliers. Although we kept you informed of the progress I appreciate the delay will have been inconvenient.
A customer may cancel their order in accordance with our Terms and Conditions, although we would always prefer to complete the contract and provide the high quality product ordered.
Please accept my sincere apologies for your order not going as smoothly as I would have liked and trust you are enjoying the benefits offered by the blinds during this lovely weather.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Would have been excellent as all dealings with the company have been positive and any phone queries handled quickly and effectively. BUT on this, my third order, the initial quote given was way too...
Using Appeal to fit roof blinds and Insect Nets was generally painless, the fitters were always on time and worked tirelessly until the job was complete, then they would show us how to use the items.
Had to choose a shade three times as the colours were discontinued and not removed from the swatches, therefore delaying delivery. When we complained the manageress was very abrupt and unsympathetic.
Appeal Home Shading
Appeal Shading
12 years ago
Thank you for taking the time to offer your feedback.
I am sorry that some of the colour samples you were shown had been discontinued when we placed the order with the suppliers. Normally we are given sufficient time to withdraw the discontinued samples from our presentation packs. Unfortunately on this occasion this did not happen for which we are extremely sorry for the upset and inconvenience this caused you.
It was disappointing to hear that you have experienced a problem with the blinds shortly after they had been installed. I understand that the engineer has been booked to return to you to resolve these issues.
Once again I am sorry that this order has not gone as smoothly as we both would have liked and trust once the remedial work has been completed you will have many years of enjoyment from your blinds.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
產品評價
交易日期: 19/04/2014
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可信賴顧客
12 years ago
Fitter was extremely capable and did an excellent job.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.