Second time I used this company. Asked salesman for "Like for Like" shutters but shutters with different mechanism installed. Asked company to make good but they refused. Will not use them again or...
閱讀更多
Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to provide your feedback. I am sorry that you were not fully satisfied with your recent window shutter installation.
When you first reported your concern to us a full investigation was carried out as confirmed in our recent letter to you. We found that the specification for the shutters was confirmed with you during the visit from the Design Consultant and confirmed again in writing when we visited to survey and take the detailed measurements. Our survey confirmation documentation (which we ask both our surveyor and customer to sign) is intended to make the specification for manufacturing the product clear and unambiguous. The product is then installed in accordance with this.
I appreciate this outcome may be unwelcome but there has certainly not been any intention to mislead you.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Fitter was excellent but as with other feedback am a little disappointed to be left with a pile of discarded packaging to dispose of. There was no mention of this in advance.
Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to give us your feedback.
Although at the point of survey we advised that the packaging would be left on site we do appreciate that this may have been more than you expected.
Your feedback is appreciated and please be assured we are investigating alternative solutions for the future.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
產品評價
交易日期: 25/10/2014
0
分享
可信賴顧客
11 years ago
Superb customer service and helpful advice. Installation very professionally done, again coupled with friendly advice.
Thank you for taking the time to offer your feedback.
We are delighted to hear that you are happy with the service you have received and quality of the product.
The type of frame and the fixing position of the shutters was explained and agreed during the survey.
Although at the point of survey we advised that the packaging would be left on site we do appreciate that there was more packaging than you were expecting. We are presently reviewing this policy.
Our installers are usually very thorough when cleaning up after completing an installation. I was sorry to hear that you needed to do some further cleaning of the shutters. A member of our Customer Service team will be in contact to arrange a visit to carry out an inspection.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Overall, service was excellent. Initial fitting appointment was cancelled but this was unavoidable due to illness. All packaging and rubbish was left in the flat after the shutters were fitted - I...
閱讀更多
產品評價
交易日期: 30/08/2014
0
分享
可信賴顧客
11 years ago
Great company, order delivered on time and fitted to specification. No faults at all.
產品評價
交易日期: 29/09/2014
0
分享
可信賴顧客
11 years ago
Very efficient at all stages, from appointment making to measuring to fitting.
Excellent all round. Once the project was set up there was clear, helpful and very timely communication about arrangements for estimating, fitting and so forth. And - surprise, surprise, what was...
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.