Thank you for taking the time to offer your feedback. We are pleased to hear that you are happy with the quality of the shutters.
We aim to install the shutters as promptly as possible after they are manufactured. Unfortunately, due to adverse weather conditions their delivery was delayed and as a result we needed to postpone your installation appointment. I appreciate the notice we provided you was very short and I would like to apologise for any inconvenience this caused you.
Thank you once again for offering your feedback and I trust you will have many years of enjoyment from your shutters over the coming years.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Very bad customer service, firstly the seller would not reply to calls, then once paid they would not reply nor send a receipt despite several emails. Find another company if you can
Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to offer your feedback and for your time during our telephone call yesterday.
Your order was placed on the 14th December 2014 and fitted 26th January 2015, taking us 6 weeks to complete your order. This also included the 2 week Christmas holiday period and within the time frame advised by our Design Consultant.
Our records do not support your complaint regarding a lack of communication as we have had continuous email conversations throughout the progress of your order. Having spoken to you I understand you may have been a little hasty with your comments and that the only concrete complaint is that the receipt was sent to you in the post and not via email, for which we apologise.
We are happy to accept any feedback both negative and positive, however we feel that on this occasion your final comment is a little unfair.
Once again thank you for taking the time to provide your feedback and I trust you will have many years of enjoyment from your blinds.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
When I could not accept the proposed installation date, no one called to offer A new date, I had to email to ask for a new date
Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to offer your feedback. We are pleased to hear that you are happy with the quality of the blinds
I can confirm that we received your email to advise the date offered for the installation was unsuitable. I regret that although a new date was scheduled it appears it was not actually offered to you promptly. Please accept my sincere apologies for this oversight and for any inconvenience it caused.
Once again thank you for taking the time to provide your feedback and I trust you will have many years of enjoyment from your blinds.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
I was a bit misled by your sales man. He said I would have my roller blinds in four weeks - however it then took three weeks to even get a surveyor out so it was more than seven weeks in fact.
Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to offer your feedback.
I am delighted to hear you are happy with your blinds. We aim to install blinds within 4-6 weeks of the order being placed, I am sorry that we took a little longer on this occasion.
I trust you will have many years of enjoyment from your blinds.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Nice shutters, poor service as our blinds were promised to us by the sales guy before Xmas but came a month later than expected. He should have never adbised us that it could be done in 10 weeks,
Appeal Home Shading
Appeal Shading
11 years ago
Thank you for taking the time to offer your feedback. We are pleased to hear that you are happy with the quality of the shutters.
At the time your order was placed we were not in a position to commit to a pre Christmas installation. This was due to your shutters being shaped which can take a little longer to manufacture than regular shaped shutters. We advised you of this and agreed to process your order as soon as possible.
I appreciate that you were disappointed not to have the shutters installed before Christmas but trust you will have many years of enjoyment from your shutters.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
Great efficient and extremely good service. No hassle and all information clearly presented. Service notifications were very handy, ie receiving text messages for appointments.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.