Experience was good,was struggling to find somewhere to buy large quantities of stamps and the time. Ordered on line was quick and easy, also browsed through other things they do.
Slow delivery. Surely quicker to send via Royal Mail than UPS? Tracking said it couldn't find a record of my order!
Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you did not receive your order when expected.
I have taken a look at the tracking information for your order and unfortunately it seems that our courier experienced an error that resulted in the delay of your delivery.
To try and make up for this, I have had your delivery charges refunded today 18/04/2018, please note that it can take up to 3-5 working days to arrive in your bank or building society account.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
产品评价
购买日期：03/04/2018
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TC
Trusted Customer
经 Feefo 确认
8 years ago
Trusted Customer 就 Post Office Shop 说了什么:
Get me my product on time
Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you have experienced issues with receiving your order from us.
I can see that your order was dispatched for delivery on the 5/4/18 and has now unfortunately elapsed the delivery timeframe for orders using our Royal Mail Standard Delivery service.
Could you please contact our customer service department regarding this issue who will be able to issue you with a replacement or a refund on your order.
Please also accept my further apologies for any inconvenience this has caused you.
Truly appalling. Took 5 days to arrive, plus Bank Holidays, and you charged £2.99 for postage. A lot of people should be looking for another job; one first class stamp, plus brain cells, could have...
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Sam
Post Office Shop
8 years ago
Good afternoon Jeremy,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for you to receive your order.
Unfortunately, due to the Easter bank holiday, our offices were closed on Thursday 26/3/18 through to 2/4/18.
I can see that you placed your order using our Royal Mail Standard Delivery service which we do state on our Delivery Information page, can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
As your order was not available for dispatch before our offices had closed, it was then processed and delivered the following week once we had re-opened.
Kind regards,
Sam
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
Incompetence prevails. There was nothing to stop the order, posted on a Monday, being here on a Tuesday, when you are charging £2.99. If the charge had been reasonable, you might have been in a position to defend your performance, but the fact that you can make excuses shows you have no intention of improving the service.
购买日期：26/03/2018
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受信赖的顾客
经 Feefo 确认
8 years ago
My order was fine but it took 10 days to arrive for an extra 70p I should have done next day delivery
Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that your order did not arrive when expected.
I can see that you placed your order with our standard Royal Mail delivery option. This has a 3-5 working day delivery timeframe which unfortunately looks to have crossed over with the Easter bank holidays, which would have delayed the delivery of your order further.
I apologise for any inconvenience that this may have caused for you.
Thank you for your feedback. Please accept my apologies that you did not receive your order when you expected.
I can see from your order that you placed your order with our standard Royal Mail delivery service. This option, as per our delivery information, has a 3-5 working day delivery timeframe. We do offer a next working delivery service however for any orders that you may need quicker than our standard option.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
受信赖的顾客
8 years ago
So I have to pay extra to get the stamps within a useful timescale, otherwise, wait a week. This is a poor level of service, and I won't be using the service again for that reason.
Disappointed that the same stamp set i brought for my daughter in 2013 is not available. Also that the presentation of this one was not good. Most stamps misplaced out of the sleeves and crossing...
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Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you were unhappy with your product.
Unfortunately we only have the 2017 yearbooks available for purchase and do not have the 2013 ones available.
In regards to the presentation of this product, I have passed on your comments to our product manager who will in turn supply this to our supplier for them to look into.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
Thanks for responding but you’ve misunderstood. I didn’t want the 2013 stamp set. But the 2017 latest version of what I bought in 2013.
