The Worm that Turned (worm.co.uk) 点评

Thank you for your feedback. I understand your frustration and am sorry that you feel this way. Looking at the notes I can see that you ordered a number of items from us. You were sent an email very shortly after your order explaining that a number of items were delayed. We updated that advice with further emails following advice from our supplier. As I'm sure you are well aware, the global pandemic is causing many issues with the supply chain at present. This is creating circumstances entirely out of our control, however we do seek to keep people informed and from our records I thought we had done this. However I did note that towards the end of the process we had a problem with a stock imbalance which was within our control and we advised you of this and apologised. I accept that we could have offered a token at this stage. I have done this now and refunded your delivery charge. I hope this was the token you where looking for and that now you have received all the items they are giving you pleasure.