The Worm that Turned (worm.co.uk) 点评

Thank you very much for your feedback. Naturally we are very disappointed when any customer feels let down. When you ordered your goods on 7/3 our website availability stated that they would be shipped the following week as we where waiting for stock. We also sent you an email on 7/3 confirming this and asking if this was ok. Your order was despatched the following week on 13/3 (a Thursday) on a 48 hour service which means that delivery would have been attempted on 17/3; the day you went away. Had you let us know you where going away, we could have delayed sending the order or alternatively used another service. We do try our level best to accommodate our customers requirements and do understand the frustration caused when one has to collect the goods instead of having them delivered to the door. I do hope you manage to collect the goods shortly and update your feedback of the product (which is really good). Once again please accept our apologies for the obvious inconvenience caused. Stuart

Thank you for your feedback regarding our packing and postage charge. The point is understood although naturally with larger orders our costs can be greater too. Also we do have many bulky orders over £100 which require pallets or specialised deliveries etc for which we also make the same charge to contribute to our costs which are clearly much greater than £5.95 but unfortunately we cannot differentiate a FOC delivery on an item by item basis and unlike others do not feed delivery charges into retail prices. Nonetheless we are always looking for ways of improving our service and your point has been noted. Thank you again for the feedback. Stuart