The Worm that Turned (worm.co.uk) 点评

Thanks for your feedback, but with respect it is absolutely not fair! You emailed us before despatch asking us to update the delivery address which we did, however we discovered this morning that you provided us with the wrong address so its no wonder that DPD failed to deliver! We emailed you at 7:49 am this morning offering to send it to the correct address postcode (which we have found for you) but to date have recieved no response from you. Can you please withdraw or amend your review? Obviously if we've done something wrong here we'll hold our hands up but at this point your review and comment is unacceptable.

Please accept my apologies. Firstly for the tone you have read into my initial response. It wasn't meant as agressive, but I can see how it was read that way. I know Marianne phoned you to explain that we recieved two change of address emails from you and failed to notice a minor difference in the postcode between the two which is what led to it being sent to the wrong address. I also missed this when responding too, so I can see how my colleague missed it as well. We will be despatching the gift to the correct address tomorrow. I hope this resolves the matter satisfactorily.