Responsive and professional. You would have got 5 if the three issues had been sorted during my stay in May.
Richard
UnderTheDoormat
6 years ago
Hi,
Thank you for taking out the time to leave us a review. Your feedback is appreciated as we are always looking for ways in which we can improve the overall experience our guests have. Ensuring our guests have a memorable experience is behind everything we strive to perfect on a daily basis. We are glad you enjoyed your time staying with us and we look forward to welcoming you to London again. Hope you have a great day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi,
Thank you for leaving us a review. We appreciate your feedback as it helps us as an organisation improve our guest's experience. We have taken your feedback into consideration and will be taking the necessary action. We look forward to welcoming you back to London. From all of us at UnderTheDoormat, we hope you have an amazing day ahead.
Kind Regards,
Ganesh Kumar
Dear Alexandra
,
We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us.
Best regards,
UnderTheDoormat team
产品评价
已上传媒体
查看所有媒体 (1)
Richard
UnderTheDoormat
6 years ago
Dear Alexandra,
We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us.
Best regards,
UnderTheDoormat team
The Under the Doormat folks were so helpful with emails, phone calls, reminders and in person service. I felt like I was always receiving clear information. When I had a question or difficulty, they...
阅读更多
Richard
UnderTheDoormat
6 years ago
Dear Guest,
We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us.
Best regards,
UnderTheDoormat team
产品评价
Richard
UnderTheDoormat
6 years ago
Dear Guest,
We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us.
Best regards,
UnderTheDoormat team
购买日期：06/06/2019
0
分享
MC
Myriam Crete
经 Feefo 确认
6 years ago
Myriam Crete 就 UnderTheDoormat 说了什么:
I wish I would have been asked in advance about the sofa bed that I would have chosen to have made before arrival. I had to request it after wards. The bathroom had no bin.
Richard
UnderTheDoormat
6 years ago
Hi Myriam,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi Myriam,
Thank you for your review. We are glad you enjoyed the apartment. We have amazing homes located across London, so when you come back, we would love to host you again. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
When you stay at places, managed by UnderTheDoormat, you are getting hotel
level of service. Professional check in and check out, professional cleaning, "minibar" snacks available on arrival. It is...
阅读更多
Richard
UnderTheDoormat
6 years ago
Hi Alexander,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi Alexander,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
购买日期：07/04/2019
0
分享
HC
H�l�ne Colle
经 Feefo 确认
6 years ago
H�l�ne Colle 就 UnderTheDoormat 说了什么:
Oui je recommande ce service, très professionnel, à l'écoute des besoins, et restant en contact quotidiennement afin de s'assurer que le séjour se déroule au mieux (mail, SMS...)
Je regrette juste...
阅读更多
Richard
UnderTheDoormat
6 years ago
Hi Helene,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi Helene,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
I was not aware that I was booking a third party provider - i do not normally book airbnb type accommodation and i feel it is disingenuous to not state this clearly at the time of booking.
I booked...
阅读更多
Richard
UnderTheDoormat
6 years ago
Hi,
Thank you for taking out the time for leave us a review. We appreciate your feedback as it allows us improve our offering to ensure guests have the best possible experience. We are sorry to hear that your trip was not up to expectations, however we do communicate within our listings that there will be a collection of a security deposit. Additionally, we request guests to complete the pre check in process as this ensures that if anything were to happen during your stay, all your belongings will be fully insured. We do hope to welcome you back to London again as we would like to give you an unforgettable experience!Kind Regards,The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi,
Thank you for taking the time to review the home. We are glad to hear you enjoyed the apartment. If you are ever in London again, we would love to host you. From all of us at UnderTheDoormat, we hope you have an amazing day ahead.
Kind Regards,
The UnderTheDoormat Team
购买日期：17/05/2019
0
分享
DL
Diana Large
经 Feefo 确认
7 years ago
Diana Large 就 UnderTheDoormat 说了什么:
very friendly and quick to answer questions
Richard
UnderTheDoormat
6 years ago
Hi Diana,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi Diana,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
Professional and friendly employees and service. It was a delight!
Richard
UnderTheDoormat
6 years ago
Dear Guest,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Dear Guest,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
购买日期：14/04/2019
0
分享
LB
Lars Berglund
经 Feefo 确认
7 years ago
Lars Berglund 就 UnderTheDoormat 说了什么:
No problem whatsoever.
Richard
UnderTheDoormat
6 years ago
Hi Lars,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
产品评价
Richard
UnderTheDoormat
6 years ago
Hi Lars,
Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead!
Kind Regards,
The UnderTheDoormat Team
