UnderTheDoormat 点评

Hi Kara, Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us as ensuring our guests have the best possible experience is behind everything we strive to achieve. We are always looking to improve our services and your review today helps us grow in leaps and bounds. We sincerely look forward to welcoming you and your family to London again and we are certain you will enjoy staying in another one of our lovely homes. Be sure to have an amazing day ahead! Kind Regards, UnderTheDoormat Team

Dear Chad, Thank you for your feedback. We are delighted to know that you enjoyed the flat and its location. Regarding the issues with the smoke detector, we want to apologise for that. We are in a super busy period of the year and we didn't show the fast issue approaching that we use to. We do hope you will stay in another of our homes again as we are certain we can give you the experience you deserve and the experience we want all of our guests to have.

Hi Bruce, Thank you so much for taking out the time to drop us, UnderTheDoormat, a review. Your review means the world to us as it helps inform us of what we are doing right and where we can improve. Regarding your comment about that the property lived in, please note that our goal is to offer a real Londoner experience to our guests and the best way is offering real homes of real locals. Moreover, we hope that you enjoyed your stay in our home as it's one of our most in-demand homes and we have received lots of great feedback about it.

Dear Tancy, We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team

Hi, Thank you for taking the time to leave us a review. Your feedback helps us improve our guest offering as we strive to ensure our guests have the best possible experience. I understand that my colleagues were delayed in responding to you as we are experiencing a high number of traffic coming through, hence the delay in response. We appreciate your feedback and hope you will return to London and stay in another of our homes as we are certain we can give you an unforgettable experience. Kind Regards, The UnderTheDoormat Team

Good morning, We manage over 200 homes in London & welcome over 1,500 guests on the AirBnB platform alone per year. As we have already discussed, we have received positive feedback & reviews about the home you stayed in from other guests. We've also mentioned previously that we are always happy to address concerns during the stay however we cannot change things after the checkout is complete. In saying this, we are working through your review with the homeowner to address your points. Some of your concerns: replacing the window frame for instance, require major work that cannot be completed quickly or conveniently during a guests stay. As a token of goodwill we did refund the cleaning fee to you through AirBnB. If you haven't received the payment yet, you will need to discuss with the AirBnB accounts department as they are the arbiter of the transaction. Once again, we're terribly sorry you didn't enjoy the home as much as we do. We would still love the opportunity to host you again in London & show you the best that UnderTheDoormat can offer. Wishing you all the best. Kind Regards, James on behalf ofUnderTheDoormat

Dear Stacey, We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team

Dear Guest, We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team

Dear Bosung, We appreciate your feedback and thank you so much for taking out the time to write us such a review. Your feedback helps us work hard to deliver the best possible service everyday. Thanks to your feedback, we are able to ensure future guests have an even better experience. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team