If the Customer Service team hadn't deal with my issues professionally, this would have without a doubt of been 0 stars.
I received a quote via TravelPlanners and one of their executives called...
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Paul
TravelPlanners
6 years ago
Hi Laura. I'm glad that all has now been sorted to your satisfaction. Thank you for taking my call. I hope you have a great trip. If you need any further assistance, please do not hesitate to contact me.Kind regards
Paul
Travelplanners Customer Relations
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Susan Wilson
6 years ago
Susan Wilson 就 TravelPlanners 说了什么:
Everything was fine until we arrived in orlando to pick up our hire car we had to find out who it was with as not stated on our invoice Had to pay a premium as Gemma had booked myself as sole...
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Paul
TravelPlanners
6 years ago
Hi Susan. I'm sorry that had an issue when you picked up your hire car in Orlando. Your booking confirmation was sent on the day that you booked, and the details showed the named driver and what was included in your reservation. We do ask customers to check that the information is correct. Our records show that you were named the lead driver and no additional drivers were included. Had we been made aware of this discrepancy, we would have been able to resolve this for you. We also do not appear to have had any contact from you whilst were in resort. We provide an emergency helpline which is available 24/7 to help us resolve any issues as quickly and efficiently as possible.. We hope you still had an enjoyable trip and we look forward to seeing you again. If you require any further information or assistance, please contact me. Kind Regards, Paul – Customer Care Travelplanners
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AB
Angela Brown
6 years ago
Angela Brown 就 TravelPlanners 说了什么:
Great booking experience with personal service.
Paul was great. He listened to what we wanted and booked a great holiday touring the west coast of America. He worked within our budget and gave great advice on money saving tips without...
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0
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RC
Raymond Chettur
6 years ago
Raymond Chettur 就 TravelPlanners 说了什么:
Very professional and helpful
0
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AM
Andrew Muir
Fife scotland
6 years ago
Andrew Muir 就 TravelPlanners 说了什么:
Planned trip to california
Gemma was excellent & patient whilst we planned & fine tuned our trip to california.
0
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CP
Clive Pointer
6 years ago
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Clive Pointer 就 TravelPlanners 说了什么:
If you want stress free fantastic Holiday look no fever leave it to Travelplaners they do it all
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NM
Nick Mulhern
Isle of Man
6 years ago
Nick Mulhern 就 TravelPlanners 说了什么:
Took the nightmare out of our USA multi city holiday
Our planner was very good and called back with an itinerary for our multi city USA trip quickly. The proposed suited us perfectly along with her giving lots of tips and recommendations. I had tried...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review Peter! We are happy to hear our staff could find you the perfect trip quickly with plenty of travel tips and recommendations. We are also glad to hear you found the experience much less stressful than trying to independently organise your multi centre itinerary. TravelPlanners can't wait to help you plan your next trip! Thanks again, Paula
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PF
Philip Frazer
6 years ago
Philip Frazer 就 TravelPlanners 说了什么:
Great Service
The service I received from Jorden was exemplary. She went out of her way to find the right combination for our two weeks in Orlando. I highly recommend this company and Jorden in particular.
Paula
TravelPlanners
6 years ago
Thank you for the five star review Philip! We are happy to hear you found our service excellent and our staff went out of their way to find the perfect holiday for your requirements. We are also delighted to hear you would highly recommend us to others! Jorden is looking forward to helping you book your next adventure! Thanks again, Paula
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Caryle Hillan
6 years ago
Caryle Hillan 就 TravelPlanners 说了什么:
Hi I have booked a few times and also recommended to my friends who have also booked with you . happy with the people you speak to always friendly and very helpful . Don't think I would book with...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review Caryle! We are delighted to hear you have recommended us to others and have used us several times to book holidays because our staff are always friendly and very helpful. We hope you enjoy your 2020 TravelPlanners holidays and we can't wait to help you book next year's trips! Thanks again, Paula
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
