Melinda was a absolute professional, knowledgeable and I believe a big asset to your business.l be referring anyone, to her that i know will be going on a cruise.
The service had our address wrong we had to ring to correct . And, we had to ring and speak to 2 different people regarding our Cruise in your office..We have Paid our Cruise and Land costs, as yet...
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Customer Service
Cruise Megastore /Travel Megastore
9 years ago
Thank you for your feedback. We are glad your address was corrected. I understand you have been dealing with a cruise dedicated consultant regarding your cruise and one of our travel experts regarding the land part of your trip. Your cruise consultant has advised me that you were sent official confirmation via email on 20th October, at time of booking and then again directly on 24th of October. Your travel consultant advised me that confirmation was sent to you on the morning of 26th October. Your cruise consultant will be in contact shortly to double check your email address and ensure you have everything you need. We look forward to sending you on your fantastic adventure.
Great service when booking the cruise and the attendant was very helpful with selecting room. The on-selling re the offer of Insurance and the Rocky Mountaineer was a bit overdone, with three calls.
The consultant was very friendly and understanding to our situation when we had to cancel the initial cruise. She went over and beyond when assisted us in rebooking the cruise and to have our...
Joyelyn was fantastic! Extremely helpful, friendly and professional. Nothing was a problem and she followed up everything promptly. Offered good deal and a lovely cabin and would recommend you...