Was very impressed with Joshe's immediate reply frm on on line late night e mail.I knew what I wanted and Josh proficiently answered all my questions re cruise and a few days in Honololulu.He then...
Bad...Terrible actually.....Not organised did not do as they said...unprofessional...slow...were more interested in talking about the weather...quoted more than retail price.
Nearly lost the booking...
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Customer Service
Cruise Megastore /Travel Megastore
9 years ago
Thank you for your feedback. Sorry for any inconvenience caused, however we understand that you brought this to the attention of our cruise team leader on the day. Further to this he will ensure all training requirements are addressed where necessary. We look forward to restoring your faith in our customer service between now and your cruise date. If you have any further questions or queries then please feel free to contact our cruise team.
My consultant was Riannan Chase. Excellent customer service. Would highly recommend to others. No question was too small and she returned calls promptly. Hope the cruise now is just as good.....
Why did you not arrange any accommodation inNZ. WHY WOULD I GO TO AUCKLAND JUST TO GET ON A PLANE TO GO HOME???????
Customer Service
Cruise Megastore /Travel Megastore
9 years ago
Thank you for your feedback. While it may be frustrating that our cruise team can only look after the cruise aspect of your trip, the good news is that we do have a Travel Megastore team who are able to look after everything else. We can see that you are travelling in a few months time so one of our Travel Megastore team will be in contact with you shortly to get your flights and accommodation sorted out. We look forward to organising this fantastic trip for you.