I have contacted your office on 2 occasions for help regarding my trip. On both occasions -there was nobody able to help me and I was assured that I would be contacted back by the relevant person...
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Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Were truly sorry for your experience, its never our intention to leave our members feeling like theyve had poor customer service. We will contact you shortly to discuss this further.
Get passed around too many people. You dont return calls. You dont pass info to each othet so i get hammered with calls when i have already advised unavailability. I wont use again.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Im sorry you had a poor experience. Weve been in business for many years, and even though we serve thousands of customers a week, we strive to create the best possible individual experience for all our members. We will be in touch soon to see when the best time is to discuss this further.
Highly recommend Jason Gould and his prompt replies to emails.
Tried booking online and was unsuccessful, but after measaging Megacruise Jason promptly replied and helped us book over the phone.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agents will be pleased to learn of your positive feedback. I will make sure Jason gets the recognition he deserves.
Adam Turbill was excellent to deal with. Nothing was a problem and he helped me with everything I needed for my cruise. Not pushy at all.
Company Representative
Cruise Megastore /Travel Megastore
8 years ago
Thanks for leaving such a wonderful review. We are glad that you enjoyed our services; our dedicated agents will be pleased to learn of your positive feedback.