TJ Waste & Recycling Ltd 点评

We’re thrilled you had a 5-star experience! Thank you for your glowing review and your trust in us, TJ waste looks forward to working with you again soon. Kind Regards TJ Waste Team

We’re thrilled you had a 5-star experience! Thank you for your glowing review and your trust in us, TJ waste looks forward to working with you again soon. Regards Helen

We’re thrilled you had a 5-star experience! Thank you for your glowing review and your trust in us, TJ waste looks forward to working with you again soon.

Hello Patryk, Thank you for taking the time to leave a review. I’m sorry you felt you had a bad experience when carrying out the collection of your skip. I have investigated the events that transpired throughout your online order. Firstly, I understand from our operations team that the skip was poorly loaded and unsafe to transport upon our first collection attempt and therefore incurred our wasted journey fee (in order to cover fuel costs in coming out to yourself). In our terms and conditions, which you agreed to when placing the order, we do stipulate that all skips must be level loaded to ensure road safety compliance when transporting waste, the driver took a photo when onsite to record this as evidence. Our customer service team and service delivery manager remained in contact with you throughout. We acknowledged and can only apologise for the driver not attempting to speak with anyone on site. Because of this and as a gesture of goodwill we agreed and confirmed to split the cost so 50% of the fee was waivered. We can only apologise if you felt this was a hidden cost, we will be reviewing our communications regarding this topic on website and will update accordingly. However, it is my understanding through this you felt more positive about our service and are happy with the outcome. Kindest Regards, TJ Waste Team

Good Morning Gill, Thank you for taking the time to leave us such a kind review! I'm pleased to hear that you were happy with our service all round, it's great to know we were able to overcome our operational issues and guarantee you a skip on the day you ordered it for to prevent delays on your hire. It's great to know that you are looking forward to working with us again in future, we hope to hear from you again soon! Kind Regards, Abbie

Good Afternoon Phillip, Thank you for taking the time to leave us such a great review. We're pleased that we were able to meet your service expectations. We hope to work with you again soon! Kind Regards, Abbie

Good Afternoon Janet, Thank you for taking the time to leave us such a fantastic review! I'm pleased to hear that you were happy with the service levels received, I will pass this on to the rest of the team. We hope to work with you again soon! Kind Regards, Abbie

Good Morning Linda, Thank you for taking the time to leave us such a fantastic review! I will pass your kind words on to the driver, it's great to know that we are achieving the exceptional service we work towards. We would love to work with you again soon! Kind Regards, Abbie

Good Afternoon, Thank you so much for taking the time to leave us such a positive review! It's truly appreciated. I will feed this back to the rest of the team. We hope to work with you again soon. Kind Regards, Abbie

Good Afternoon Ashley, Thank you for leaving us a 5 star review! It's fantastic to know that we are achieving the customer service we strive for. We hope to work with you again soon. Kind Regards, Abbie