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Timbuktu 点评 | https://www.feefo.com/reviews/timbuktu-travel 的客户服务点评 | Feefo

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SFinlay

Washington, DC

22 days ago

购买日期：21/05/2025

SFinlay 就 Timbuktu 说了什么:

Have already recommended Timbuktu to several friends

I'm not sure I understand the difference between this question and the previous. Kristin was amazing. Our plans started as a family trip for four but then became a trip for just my husband and me....

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Daniel

Timbuktu

21 days ago

Hi Susan, Thank you very much for such a fantastic review. Kristin and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in South Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Kristin Parker

Manhattan, NYC

26 days ago

购买日期：14/05/2025

Kristin Parker 就 Timbuktu 说了什么:

Good flight and transfer planning in Madagascar

I definitely appreciated the booking of airplane flights and transfers within Madagascar. I could not have handled this alone. Since this was my first time to visit this country I relied heavily...

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Jonty Medcalf

Timbuktu

20 days ago

Hi Kristin, Thanks so much for taking the time to share your feedback, we really appreciate it. I know your travel specialist will also respond to you directly too on the points you have raised. Reading through the correspondence during the planning stages I was please to read how happy you were with the process and all the details Kevin worked through with you however I am sorry that you were unhappy with a couple of the elements of the trip. Given the relatively last minute nature of the trip some of the options chosen were the best available lodges at the time of booking. Anjajavy and Tsara Komba are some of our favourite properties in madagascar so I am glad you had great experiences at both of these. Regarding the last hotel and the poor experience there we'll be sure to avoid it again in the future. In closing thank you so much for travelling with us and for taking the time to share your feedback. We are always looking to improve what we do and your feedback certainly helps us with that. Kind regards, Jonty Medcalf Head of Sales

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Cesar Arellano

Virginia, USA

26 days ago

购买日期：21/05/2025

Cesar Arellano 就 Timbuktu 说了什么:

Amazing South African Experience with Timbuktu!!!!!!

Excellent service, attention to detail and Timbuktu listens to their customers.

Daniel

Timbuktu

24 days ago

Hi Cesar, Thank you very much for such a fantastic review. Tessa and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in South Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Krista Lauer

Park City

27 days ago

购买日期：26/05/2025

Krista Lauer 就 Timbuktu 说了什么:

Timbuktu Travel made our Southern Africa Adventure Truly Epic!

The service we received was exceptional. Annie and Daniel at Timbuktu Travel arranged for us to be met at each of our destinations, escorted through customs in different countries and taken to our...

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Daniel

Timbuktu

24 days ago

Hi Krista, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Karen

Queens, NY

28 days ago

购买日期：26/05/2025

Karen 就 Timbuktu 说了什么:

Affordable, efficient, responsive

Kristin was responsive to every question and request. Documents were sent regularly with explanations and details. Timbuktu offered wonderful prices and experiences.

Daniel

Timbuktu

28 days ago

Hi Karen, Thank you very much for such a fantastic review. Kristin and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Brian Eckhardt

Los Angeles

28 days ago

购买日期：01/05/2025

Brian Eckhardt 就 Timbuktu 说了什么:

Terrific Experience with Timbuktu!

Annie put together a great itinerary for us. She was responsive to our questions in the planning stage and was proactive in helping us get ready for the trip. All our trip logistics went smoothly,...

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Daniel

Timbuktu

28 days ago

Hi Brian, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Ashley Lollar

Orlando, Florida

29 days ago

购买日期：16/05/2025

Ashley Lollar 就 Timbuktu 说了什么:

Incredible service from start to finish - from the planning process until we returned home. Just incredible.

Daniel

Timbuktu

28 days ago

Hi Ashley, Thank you very much for such a fantastic review. Kristin and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Mariel Davis

29 days ago

购买日期：01/05/2025

Mariel Davis 就 Timbuktu 说了什么:

Incredible

The service at Timbuktu is incredible and individualized according to preferences.

Daniel

Timbuktu

28 days ago

Hi Mariel, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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Ted Fagenson

California

1 month ago

购买日期：18/05/2025

Ted Fagenson 就 Timbuktu 说了什么:

Loved Zimbabwe and Namibia

From the moment we landed in Zimbabwe to the minute we left Namibia, every aspect of the trip went flawlessly. We were in good hands throughout. No travel hiccups whatsoever.

Daniel

Timbuktu

29 days ago

Hi Ted, Thank you very much for such a fantastic review. Catherine and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Zimbabwe and Namibia. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

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受信赖的顾客

1 month ago

购买日期：20/05/2026

Great planning, yet to travel...

Haven't traveled yet but the planning process has been great, in terms of honing the itinerary and accommodating our special requests.

Daniel

Timbuktu

1 month ago

Hi there, Thank you very much for such a fantastic review. Jessica and the Timbuktu Team are delighted that you were so pleased with the booking process. We hope you have a wonderful trip and we can't wait to hear all about it! All the best, Daniel and the Timbuktu Team

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关于Timbuktu

Welcome to Timbuktu, an interactive travel platform that gives you the power to research, choose, and literally build your own trip to Africa, and in doing so, pay less to get there. You enter the world of Timbuktu, browse our hand-picked crop of amazing African journeys, and empowers you to chop, change and refine these adventures, or simply build one from scratch—all under the specialist guidance from our experts. It’s fun and easy, and saves you money. You explore and create. We guide you and fulfil your dreams.

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4600 140th Ave N, Suite 180, Clearwater, Florida, 33762, United States

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

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Timbuktu 点评

City Lodge OR Tambo Airport该产^品的更^多点^评 (28)浏览产品网站For a simple overnight hotel at the airport, it's fine. Nothing fancy but does the job for an overnight. Restaurant staff was super nice and breakfast buffet had loads of hot and cold, as well as...阅读全部

nThambo Tree Camp该产^品的更^多点^评 (13)浏览产品网站FANTASTIC! What a lovely and quiet place. The staff, all of them, could not have been better. nThambo is perfect and "just so". I appreciated that they don't have the extra amenities (like a spa)...阅读全部

Nut Grove Boutique Hotel该产^品的更^多点^评 (1)浏览产品网站Lovely hotel. We were only there for a brief overnight but would have loved to stay longer. Grounds are beautiful and the food was very good.

Walkers Beach该产^品的更^多点^评 (1)浏览产品网站FABULOUS! Cannot say enough about Sindi, Jayne and Maya and the staff we didn't get to see. This property is refined elegance and is "just so". They don't make a big fuss about you like at the Four...阅读全部

Schulphoek Seafront Guesthouse该产^品的更^多点^评 (2)浏览产品网站We were here for a brief overnight. The staff were very nice and welcoming but the property is a little worn at the elbows. The bed linens were super soft but the towels were a bit faded and had some...阅读全部

Cloud 9 Boutique Hotel该产^品的更^多点^评 (3)浏览产品网站I'd say this hotel is "nice enough/fine". Hot and cold water were not balanced and very temperamental. We were in room 41 which looks out into a courtyard. There was lots of noise from a local bar...阅读全部

Nosy Manga该产^品的更^多点^评 (1)浏览产品网站This is convenient as a transfer hotel when intra-country plane travel necessitates because it is only a short drive to the airport. The hotel has nice amenities, including a rooftop swimming pool /...阅读全部

Anjajavy Le Lodge该产^品的更^多点^评 (2)浏览产品网站Every aspect of this lodge is exquisite. I stayed here for 4 nights and could have enjoyed a longer visit. The staff is wonderful, quietly providing every service and need to make guests relax. My...阅读全部

Le Relais de Mantadia该产^品的更^多点^评 (2)浏览产品网站The rooms here are spartan with very little charm though they do have all amenities. The breakfasts provide variety and are good, but lunch and dinner menus are disappointing. I may have enjoyed my...阅读全部

Côte Ouest Palissandre该产^品的更^多点^评 (3)浏览产品网站I did not stay here. I stayed at Tsara Komba.

Le Relais du Kirindy该产^品的更^多点^评 (1)浏览产品网站I never stayed here.

Your booking experience with Timbuktu该产^品的更^多点^评 (1)浏览产品网站I definitely appreciated the booking of airplane flights and transfers within Madagascar. I could not have handled this alone. Since this was my first time to visit this country I relied heavily...阅读全部

City Lodge OR Tambo Airport该产^品的更^多点^评 (28)浏览产品网站Nice clean and basic hotel walking distance from JNB.

Simbavati River Lodge该产^品的更^多点^评 (7)浏览产品网站Check-in process was great. Excellent customer service, staff had great attention to detail, remembering our names, food preferences and overall friendliness. Game drivers were incredible and again...阅读全部

Welgelegen House该产^品的更^多点^评 (21)浏览产品网站Room was clean and location was close to nearby restaurants. We had a room on the first floor, and because it is an old house, the floors creaked and we could hear upstairs neighbors and people in...阅读全部

Clouds Estate该产^品的更^多点^评 (1)浏览产品网站LOVED this place. When we arrived, the staff took us outside and served some bubbly and snacks while they got us checked in. Nice touch. The room has a spectacular views of mountains and vineyards....阅读全部

La Fontaine Franschhoek该产^品的更^多点^评 (10)浏览产品网站Room ready upon early arrival. They had great attention to detail throughout our stay. Centrally located to shops, restaurants and the downtown area, all walkable. Breakfast was good.

Schulphoek Seafront Guesthouse该产^品的更^多点^评 (2)浏览产品网站Great view!!!!! Very clean and staff very friendly. Not the best location to walk into town, however they provided a shuttle to the town of Hermanus where there were restaurants and shops.

Your booking experience with Timbuktu该产^品的更^多点^评 (1)浏览产品网站Timbuktu was an excellent company to work with in booking our trip. They listened to our needs and wants and crafted an amazing South African travel experience. Throughout the planning process, our...阅读全部

Pineapple House Boutique Hotel该产^品的更^多点^评 (1)浏览产品网站We absolutely loved staying at the Pineapple House Boutique Hotel. It was clean, the staff was friendly, breakfast was great, and the hotel was just beautiful. It was also walking distance to...阅读全部

Shongwe Oasis该产^品的更^多点^评 (2)浏览产品网站Shongwe Oasis felt truly like a home away from home. It was so relaxing, the staff was so nice, it was clean, the food was great. We would love to stay there again!

Mount Meru Game Lodge该产^品的更^多点^评 (6)浏览产品网站We were only at Mount Meru Game Lodge for one night but it was a very nice one night! It was beautiful and very relaxing. The staff was very friendly. Highly recommend.

Tloma Lodge该产^品的更^多点^评 (3)浏览产品网站Absolutely beautiful!

Serengeti Kati Kati Tented Camp该产^品的更^多点^评 (12)浏览产品网站The first two nights we were there, we were the only guests because we came in the off season. We felt like royalty! The staff was friendly, the tent was very well constructed, the food was amazing....阅读全部

Ole Sereni Hotel该产^品的更^多点^评 (13)浏览产品网站We loved the African decor and ambiance of the hotel. It was very nice!

Your booking experience with Timbuktu该产^品的更^多点^评 (1)浏览产品网站We absolutely loved working with Kristin at Timbuktu, and we had the best vacation ever! Kristin made everything so easy and was always willing to hop on the phone to ease my worries throughout the...阅读全部

Mariel's Adventure to Southern Africa (Option 2)该产^品的更^多点^评 (1)浏览产品网站I enjoyed the itinerary that Annie carefully curated for me on my solo adventure of a lifetime in Cape Town, South Africa and the Okavango Delta, Botswana!

Nyamatusi Mahogany该产^品的更^多点^评 (1)浏览产品网站Nyamatsui Mahogany redefined our expectations for a safari and a game trip. Every aspect, from their exceptional hospitality and gourmet food to our phenomenal guide, was truly outstanding. Our...阅读全部

The Palm River Hotel该产^品的更^多点^评 (2)浏览产品网站

Kulala Desert Lodge该产^品的更^多点^评 (12)浏览产品网站Kulala Desert Lodge was another highlight in Namibia. The staff was incredibly engaging, friendly, and always ready to help. Our guide, while facing a high benchmark set by TV, was excellent. He...阅读全部

Andersson’s at Ongava该产^品的更^多点^评 (2)浏览产品网站Andersson's at Ongava truly is an ultra-chic, luxury enclave. The entire staff was once again superb, going above and beyond to ensure our stay exceeded all expectations. While our guide was...阅读全部

Your booking experience with Timbuktu该产^品的更^多点^评 (1)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？