Inspiring and empowering customers to read, learn, create and play
服务
3.2
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556
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1,284
过去一年内的 条评价
显示全部269,282条点评
受信赖的顾客
经 Feefo 确认
8 months ago
cancelled order after waiting 2 weeks for an update
questioned where my order was after 2 weeks of waiting for it to be dispatched, then received a new tracking number saying it was dispatched, only for them to cancel the order the next day
0
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TR
T Richards
经 Feefo 确认
8 months ago
T Richards 就 The Works 说了什么:
Bad information as customers service didn't seem at all bothered
I ordered every year for my granddaughters crafts this year had to telephone 3 times to see where my order was
I have recently received my order socking wet things missing and iteams broken I...
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受信赖的顾客
经 Feefo 确认
8 months ago
Lost parcel
Wrong parcel delivered and never found and delivered to me. Ended up getting a refund which is fine but was a bit rubbish considering I’d spent time carefully going through The Works website to find...
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受信赖的顾客
经 Feefo 确认
8 months ago
Christmas order cancelled
My order was undelivered due to damaged packaging - decision by Evri -and then cancelled by The Works with no option to reissue
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RC
Rachael Cookson
经 Feefo 确认
GBR
8 months ago
Rachael Cookson 就 The Works 说了什么:
Really poor customer service
Terrible service, had to cancel order as after 3 weeks they still hadn't sent it or bothered to communicate about the delay. Tracking was not available meaning I spent over half an hour in a queue,...
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AH
Alison Hall
经 Feefo 确认
8 months ago
0
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受信赖的顾客
经 Feefo 确认
8 months ago
Disappointing Experience and Unhelpful Customer Service
I ordered over £60 worth of items, fully aware delivery would take over 10 days. However, after 12 days with no update I had to chase my order. On day 15 it was finally dispatched with missing items,...
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JB
Jeanette Boniface
经 Feefo 确认
GBR
8 months ago
Jeanette Boniface 就 The Works 说了什么:
Won't ever order again
Terrible. I made an order on Nov 19th. Some items were for my grandsons 6th bday on 7th Dec.
I emailed twice to enquire when I would receive...both ignored. I eventually received on 18th Dec. Over...
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SC
SC
经 Feefo 确认
GBR
8 months ago
SC 就 The Works 说了什么:
Do not order from the works, terrible delay in delivering your order
Weeks and weeks of delay of the order , with no message and no apology. When I looked up how to cancel the order- because by this time I had had to order from Amazon for all the similar goods, I saw...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.