Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Sunvil评论

显示全部3,393条点评

受信赖的顾客

经 Feefo 确认

7 years ago

Everything well organised and staff helpful and friendly

Rachel

Sunvil

7 years ago

Thank you for taking the time to review our service and your holiday to Crete. I was pleased to read that you enjoyed your time on the island and your stay at the Casa Veneta. Chania is a charming, beautiful town.

产品评价

购买日期：07/04/2019

受信赖的顾客

经 Feefo 确认

7 years ago

A baroque time in beautiful Sicily

Apart from a change of date, it went really well. The holiday I bought was exactly the holiday I got. The only thing was that the booking was for a room with balcony and there was no balcony

Rachel

Sunvil

7 years ago

Thank you for taking the time to review your holiday to Sicily and your stay at the Palazzo Failla. I too love this hotel, it has so much character and its location ensures that you are placed in the heart of the local community. Did you try the local Mpanatigghi cakes? Rachel

产品评价

购买日期：07/04/2019

Trusted Customer

经 Feefo 确认

7 years ago

Trusted Customer 就 Sunvil 说了什么:

All very simple - responsive and documents sent out in good time

Rachel

Sunvil

7 years ago

Dear Mr Budworth. Thank you for taking the time to review our service and your holiday to Mexico. I'm was pleased to read how much you enjoyed your tour of the country. Rachel

购买日期：26/03/2019

受信赖的顾客

经 Feefo 确认

7 years ago

Good value and hassle free

Very easy to get in touch with holiday advisers who acted very promptly to answer questions and resolve problems.

Rachel

Sunvil

7 years ago

Thank you for taking the time to review your recent holiday to Portugal. I have forwarded your remarks to Yasmin who confirmed your trip; I know that she will be proud to read your comments. We too love Tavira, and Sagres is a wonderful base for walking the Rota Vicentina and for exploring the Monchique hills. Rachel

产品评价

购买日期：28/03/2019

Trusted Customer

经 Feefo 确认

Seville

7 years ago

Trusted Customer 就 Sunvil 说了什么:

Everything went smoothly apart from on our arrival at the hotel we were told our room hadn't been paid for & that they were about to cancel our booking.

Rachel

Sunvil

7 years ago

Dear Ms Maclean. Thank you for your comments and for your email, which I acknowledge receipt. The Vincci La Rabida Hotel had been prepaid prior to your arrival and I can only apologise for the oversight on their behalf. Please be assured that our Spanish product manager has taken the matter up with the hotel to ensure that future clients do not experience the same welcome. I was pleased to read that you enjoyed your time in Andalucia; it is a wonderful, diverse and historically-fascinating region. Rachel

产品评价

Rachel

Sunvil

7 years ago

Thank you for your comments which we have forwarded to the hotel for further investigation. The Vincci La Rabida is a popular property with our Spanish team, many of whom have stayed at the hotel in the past, and we were sorry to hear about your initial experiences. We were pleased, however, to hear that the issues were professionally resolved by the hotel and that you enjoyed your stay. Rachel

购买日期：23/03/2019

Trusted Customer

经 Feefo 确认

7 years ago

Trusted Customer 就 Sunvil 说了什么:

The booking process was simple and easy. The trip went very well - a good choice of hotels and excellent pre-trip information. We booked a walking holiday and the taxi drivers were on time, very...

产品评价

购买日期：09/03/2019

Trusted Customer

经 Feefo 确认

Elston, Newark on Trent

7 years ago

Trusted Customer 就 Sunvil 说了什么:

Good service and efficient booking system

产品评价

Rachel

Sunvil

7 years ago

Dear Mr Ross. Thank you for taking the time to complete our Feefo questionnaire and for providing details of your experience. I was sorry to read about the break-in at the property and about the stolen personal items. I understand that our local representative, Angela, was on hand to assist with the situation and has been in touch recently with the latest news on the investigation. The safety and enjoyment of our guests is of paramount importance to all of us at Sunvil and we will continue to liaise with the police and villa owner. If we can be of any further assistance please do not hesitate to contact us on 020 8568 4499. Rachel

购买日期：13/03/2019

Trusted Customer

经 Feefo 确认

7 years ago

Trusted Customer 就 Sunvil 说了什么:

Sunvil offered a highly professional but personalised service. They listened to our wants and special requests.

产品评价

购买日期：04/02/2019

Trusted Customer

经 Feefo 确认

7 years ago

Trusted Customer 就 Sunvil 说了什么:

Efficient and friendly.

产品评价

购买日期：07/10/2018

Trusted Customer

经 Feefo 确认

7 years ago

Trusted Customer 就 Sunvil 说了什么:

Yes I would recommend and buy again from Sunvil

产品评价

购买日期：30/08/2018

没有收到评价邀请？

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Sunvil 点评

Your holiday to Casa Veneta关于此产品的更多评价浏览产品网站Excellent location and great host

Your holiday to Palazzo Failla Hotel关于此产品的更多评价浏览产品网站Hotel was great, I just didn’t have a balcony. They could not have been kinder and the hotel is really well situated for sightseeing and to access local shops and services

Your holiday to Gran hotel Ciudad de Mexico关于此产品的更多评价浏览产品网站Amazing place, well staffed, good food and wonderful terrace bar/restaurant.

Your holiday to Casa Conzatti关于此产品的更多评价浏览产品网站

Your holiday to Diego de Mazariegos Hotel关于此产品的更多评价浏览产品网站

Your holiday to Quinta Cha Nab Nai关于此产品的更多评价浏览产品网站

Your holiday to Castelmar hotel关于此产品的更多评价浏览产品网站

Your holiday to Koox Casa de las Palomas boutique hotel关于此产品的更多评价浏览产品网站

Your holiday to Hip Hotel关于此产品的更多评价浏览产品网站Noisy, too near the road. Very helpful staff

Your holiday to Pousada Convento de Tavira关于此产品的更多评价浏览产品网站Loved Tavira. Pousada was in a great location and provided a good base for a relaxing holiday

Your holiday to Pousada de Sagres关于此产品的更多评价浏览产品网站Our room in the pousada had the most stunning coastal views both east and west. The hotel was comfortable and only a very short drive from the amenities of the village.

Your holiday to Vincci La Rabida Hotel关于此产品的更多评价浏览产品网站It was an excellent holiday apart from initial problem mentioned above. Also we started in one of the poorer rooms in the hotel (possibly because of lack of payment?) but were upgraded twice...阅读更多

Your holiday to Walking Inside Volcanoes关于此产品的更多评价浏览产品网站

Your holiday to Byzantino Villa关于此产品的更多评价浏览产品网站Villa good but not really suitable for a winter break as heating inadequate. Holiday spoilt by break in to villa in second week. Safe levered off wall and taken away containing passports, cards and...阅读更多

Your holiday to Hotel Alvear Palace关于此产品的更多评价浏览产品网站Upgraded to a magnificent suite in the best hotel in Buenos Aires.

Your holiday to Estancia La Bamba关于此产品的更多评价浏览产品网站Fabulous venue out on a ranch in the Pampas but our particular room was too small.

Your holiday to Llao Llao Hotel and Resort关于此产品的更多评价浏览产品网站The new Moreno wing offers spacious suites overlooking the most magnificent scenery. We enjoyed the golf and kayaking.

Your holiday to Casa Molino关于此产品的更多评价浏览产品网站What a find! Beyond our expectations with a lovely suite and garden terrace overlooking manicured gardens, the lake and a huge snow-capped volcano. The food was delicious, the staff attentive, and...阅读更多

Your holiday to Casa Real关于此产品的更多评价浏览产品网站Simply superb. A grand 18th century chateau, with acres of parkland grounds to stroll around. We particularly liked the picnic lunch offered to us by the pool and the wine tasting before dinner out...阅读更多

Your holiday to San Cristobal Tower Santiago关于此产品的更多评价浏览产品网站A comfortable modern hotel, with a club room for breakfast and evening drinks/snacks. The tour bus stop is just outside the hotel.

Your holiday to Roula Apartments关于此产品的更多评价浏览产品网站Although the premises were very good, we unfortunately had an apartment which was below the road level and lacked natural light. The owners were very good and extremely accommodating.

Your holiday to Sotiris Apartments关于此产品的更多评价浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？