On this occasion I am very disappointed with service & product - In the past I would have rated an excellent.
Steffans
Steffans
12 years ago
Good Morning,
Thank you for your comments.
We are sorry to hear of your disappointment, it appears that the bracelet has a manufacturing fault, and on this occasion this fault was missed. Please return the bracelet to us, and I will ensure that a replacement is sent out to you as soon as possible.
I will ensure that a member of our customer service team e-mail you immediately with the details.
We would like to apologise for the inconvenience caused, and if we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Steffans Online
受信赖的顾客
12 years ago
Visited Store and exchanged bracelet for a Thomas Sabo one and purchased a charm also. Fantastic service in store as always - thanks you.
产品评价
受信赖的顾客
12 years ago
Disappointed with this product - Steffans replaced with another product without any issues - thank you.
I ordered an item which was actually out of stock... they emailed me quickly to let me know their mistake and offered a suitable alternative which I gladly accepted. They also helped me out with...
Thank you for your comments. We are sorry to hear that the charm arrived in a poor condition. If you wish to return the item to us, we will happily replace the charm for you with a brand new replacement. If you post the item back to us, we will re-inburse your postage costs. I will send you an e-mail outlining our return details.
Apologies once again for the inconvenience caused.
Kind Regards
Steffans Online
产品评价
购买日期：18/06/2014
0
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受信赖的顾客
经 Feefo 确认
12 years ago
bought a rolex and chlobo before now- always good and very fast delivery
First time I've ordered from steffans and was really impressed, ordered Monday night and arrived Wednesday lunchtime. Really fast service and even came with a nice gift bag
产品评价
购买日期：15/06/2014
0
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受信赖的顾客
经 Feefo 确认
12 years ago
Quick and easy ordering process and fast delivery, thank you.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
