The website inaccurately displayed an item that was out of stock... they exchanged the item for something similar. It wasn't what I wanted.. and in this case didn't have the sentimental value the...
Staff very friendly and helpful. They're let down by their IT. Ordered a voucher to be delivered. Confirmation email came through with my address on. Rung them to get it changed. Confirmation email...
online order for voucher. No excuse for long delay in dispatching. Did not arrive in time.
Steffans
Steffans
12 years ago
Good Morning,
Thank you for your comments. I have looked into your enquiry, I can confirm that your order was despatched on the same day that your order was placed (23/06/14). When placing your order, you selected 1st class Recorded delivery which takes between 3-5 working days to arrive.
If you have still not received your order, please contact online@steffans.co.uk and we will look into this further with the Royal Mail.
If you have any further questions, please do not hesitate to contact us.
Kind Regards,
Steffans Online
We only buy jewellery from Steffans , on this occasion I had to do all the chasing , as I write this feedback , I still await what is now a pointless return call from the internet department , I...
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Steffans
Steffans
12 years ago
Good Morning,
We are sorry to hear that you have not received the top quality service that we expect to offer all customers. It appears that on this occasion there has been miscommunication between our two stores. We sincerely apologise and we will continue to make improvements to our service so this situation does not happen again.
We hope you are pleased with your bracelet and if we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Steffans Online
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
