Shuttle Direct United Kingdom 点评

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the shuttle transfer did not meet your expectations. We understand how stressful travel days can be, and we regret any frustration this situation caused you. We would like to clarify how our shared shuttle service works. The transfer you booked was a shared shuttle, which means it operates on a schedule coordinated among multiple passengers. For this reason, it is mandatory for customers to call to confirm their exact pickup time and pickup point. This requirement is clearly stated in our Terms & Conditions, which are accepted at the time of booking, and it is also mentioned on the travel voucher you received. While we are glad that you were ultimately able to make the transfer, the situation arose because the agreed procedure for shared shuttle pickups was not followed. These procedures are in place to ensure that all passengers are collected smoothly and on time. We genuinely regret that this resulted in a negative experience for you. Your feedback is important to us, and we will continue working to make our instructions even clearer for future customers. Should you choose to travel with us again, we recommend considering a private transfer, which offers flexible pickup times and locations for a more personalized experience. Thank you for your understanding, and we wish you all the best in your future travels.

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the poor experience you had with the return transfer from Saalbach to Salzburg Airport, and for the inconvenience you faced on your arrival transfer as well. Please accept our sincere apologies for the inconvenience this caused to your journey. We take this matter seriously and will be addressing your feedback with our service supplier to ensure that drivers are properly informed about local traffic conditions and routes. Thank you again for bringing this to our attention. Your feedback helps us improve our services, and we hope to have the opportunity to provide you with a much better experience in the future.

Thank you for sharing your feedback regarding your recent transfer experience. We sincerely apologize for the inconvenience and confusion you encountered at Las Palmas Airport and during your shuttle transfer. We truly regret that your experience did not meet your expectations. We would like to clarify a few points regarding your booking:When we received your booking through the third-party company, a travel voucher with detailed instructions was sent to you. This voucher included the booking confirmation and pickup details for your shuttle transfer. A shared shuttle transfer was booked for your journey. The duration of shared transfers can vary depending on the number of passengers and their drop-off locations, which is why it is not possible to guarantee a specific travel time. While we strive to provide clear information, it is important to note that drivers in Spain are not required to speak English. We apologize if this caused any difficulty during your transfer. We appreciate your positive comments about the cleanliness of the buses, seatbelts, and the professionalism of the drivers. Your feedback about the organization and timing is valuable and will be shared with our service provider to help improve future experiences. Once again, we apologize for the inconvenience and appreciate your understanding.