Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Shuttle Direct Germany 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

HD

Hr. Markus Voßdate=09/02/2020

经 Feefo 确认

6 years ago

Hr. Markus Voßdate=09/02/2020 就 Shuttle Direct Germany 说了什么:

Da ich nicht fliegen durfte konnte ich auch den Service nicht in Anspruch nehmen, musste aber 10 Euro Bearbeitungsgebühr zahlen.

Sara Pérez

Shuttle Direct Germany

6 years ago

Dear Markus, Thank you in advance for your comment. All opinions are important to us because they help us improve our service. First of all, we wish you and your family and friends are fine. Health is the most important thing now. Please stay at home.We are very sorry for the inconvenience and for everything that is happening with the Covid-19. We hope this ends very soon and get back to normal as soon as possible. We regret you are not agree with our cancellation policy. Please contact with our Customer Support in the email address: customer.care@viajesalameda.com and they will help you.Thank you for your understanding. Kind regards

购买日期：09/02/2020

0

HE

Hr. Ralf Eschbachdate=18/11/2019

经 Feefo 确认

6 years ago

Hr. Ralf Eschbachdate=18/11/2019 就 Shuttle Direct Germany 说了什么:

Dienst nicht genutzt (wg. Corona)

产品评价

购买日期：18/11/2019

0

HK

Hr. Michael Kandzioradate=11/03/2020

经 Feefo 确认

6 years ago

Hr. Michael Kandzioradate=11/03/2020 就 Shuttle Direct Germany 说了什么:

Auf Kundenreklamation keine Antwort

Musste wegen Corona (Keine Anreise möglich in die Niederlande) Meinen Shuttle vom Flughafen in die Stadt und zurück canceln. Dafür wurde eine Bearbeitungsgesbühr erhoben. Was kann ich dafür das kein...

产品评价

Sara Pérez

Shuttle Direct Germany

6 years ago

Dear Michael,Thank you in advance for your comment. All opinions are important to us because they help us improve our service. First of all, we wish you and your family and friends are fine. Health is the most important thing now. Please stay at home.We are very sorry for the inconvenience and for everything that is happening with the Covid-19. We hope this ends very soon and get back to normal as soon as possible.Please contact with our Customer Support in the email address: customer.care@viajesalameda.com and they will give you more information. Thank you for your understanding.Kind regards

购买日期：11/03/2020

0

受信赖的顾客

经 Feefo 确认

6 years ago

Service not provided because of COVID 19/flight cancellation. No refund.

Flight number required and part of the booking. Service was not provided because of COVID 19 pandemic/flight cancellation. No refund in form of voucher possible. Goodwill, fairness and solutions in...

Sara Pérez

Shuttle Direct Germany

6 years ago

Dear customer,Thank you for your feedback and sorry for the inconvenience. First of all, we wish you and your familly are fine in these moments. Please keep safe and stay at home. Please contact with our Customer Service Department in the email address: customer.care@viajesalameda.com and they will help you. They are receiving hundreds of emails from other clients, so please be patient, they will reply to you as soon as possible. Thanks for your undestanding. Regards

产品评价

购买日期：16/02/2020

0

HL

Hr. Manfred Müllerdate=07/02/2020

经 Feefo 确认

6 years ago

Hr. Manfred Müllerdate=07/02/2020 就 Shuttle Direct Germany 说了什么:

Corona

Trotz Coronastonierung erfolgte die Rückerstattung völlig probelemlos.

购买日期：07/02/2020

0

HD

Hr. Levin Gottstein-deHooghdate=24/02/2020

经 Feefo 确认

6 years ago

Hr. Levin Gottstein-deHooghdate=24/02/2020 就 Shuttle Direct Germany 说了什么:

Service schnell und gut

Wir konnten es nicht wirklich testen. Mussten wegen Corona Krise die Reise absagen. Stornierung ging sehr schnell. Empfand 10 Euro Stornogebühr allerdings sehr hoch - die Stornierung war noch lange...

产品评价

购买日期：24/02/2020

0

HS

Hr. Guillaume Streffdate=05/12/2019

经 Feefo 确认

6 years ago

Hr. Guillaume Streffdate=05/12/2019 就 Shuttle Direct Germany 说了什么:

Transfer was canceled 5 days after booking by Shuttle Direct

Sara Pérez

Shuttle Direct Germany

6 years ago

Dear Guillaume, Thank you for your feedback. We are very sorry for the inconvenience. Firstly, we wish you and your familly are fine in these moments. Please keep safe and stay at home. Health is the most important thing now.Please contact with our Customer Service Department in the email address: customer.care@viajesalameda.com and they will help you. We are very sorry for everything that is happening with COVID-19. We hope that everything will return to normal very soon... Thanks for your undestanding. Best regards

产品评价

购买日期：05/12/2019

0

HM

Hr. Michael Muellerdate=10/02/2020

经 Feefo 确认

6 years ago

Hr. Michael Muellerdate=10/02/2020 就 Shuttle Direct Germany 说了什么:

Storno Perfekt!

Bedingt durch die Corona Krise konnten wir unseren Urlaub in Barcelona nicht antretten. Dadurch mussten wir beide Transfesr stornieren. Dies hat Problemlos funktioniert. Auch das Geld war, abzüglich...

产品评价

购买日期：10/02/2020

0

受信赖的顾客

经 Feefo 确认

6 years ago

very good service

very quick and friendly service

购买日期：18/02/2020

0

受信赖的顾客

经 Feefo 确认

6 years ago

Alles gut gelaufen.Auch durch Corona und Flug Ausfall nicht zu stoppen.👍🏻

产品评价

购买日期：12/12/2019

0

Shuttle Direct Germany 点评

Economy Van Transfer Riga airport (RIX) - Riga该产^品的更^多点^评 (231)浏览产品网站-------------------------

Shuttle Service Transfer Palma Mallorca airport (PMI) - Palma Nova该产^品的更^多点^评 (1,860)浏览产品网站Ticket purchased but service was not provided

Economy Transfer Lisbon airport (LIS) - Lisbon该产^品的更^多点^评 (1,340)浏览产品网站alles ok hohe Stornogebühr trotz langem Vorlauf

Economy Van Transfer Port Santa Cruz de Tenerife Port - parque nacional del teide该产^品的更^多点^评 (231)浏览产品网站The tranfer was canceled by Shuttle Direct

Economy Transfer PortAventura - Barcelona该产^品的更^多点^评 (1,340)浏览产品网站Einfach und schnell! So wie ich mir das Vorstelle!

Economy Van Transfer Fuengirola - Málaga airport (AGP)该产^品的更^多点^评 (231)浏览产品网站Top Perfekt aufeinander abgestimmt

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？