Shnuggle 点评

Dear Customer Thank you for taking the time to leave us a review. We are sorry it took a little longer than expected, we can see you chose Royal Mail as a delivery option. Royal Mail were on strike for 4 days over the span of 2 weeks which caused significant delays across the network, this would be the reason delivery took a little longer than normal. If there is anything else we can help with please do not hesitate to get in touch Team Shnuggle!

Dear Customer, Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We requested a manufacture date of the product to see if this was an issue with a particular batch so that we could prevent this incident happening in future. Upon further investigation this was an isolated incident affecting your backrest, we are sorry that our solution did not fix the issue for you. Unfortunately we did not hear back from you and we would love the opportunity to make things right. Please keep and eye on your emails as our customer service will be reaching out to you with a suitable solution. Team Shnuggle :)

Hi, Thank you for your feedback. I can see from the order you have chosen Royal Mail untracked delivery. I can confirm the order was sent out on Monday 29th August, Royal Mail were on strike 26/8 & 31/8 which is causing some delays in orders. This should have arrived to you by now, if not please do not hesitate to get in touch and we can look into this for you Team Shnuggle :)