Hi , We're very sorry to hear about your experience and truly understand your frustration. Please rest assured that we have sent you a replacement order, and we’re committed to making this right for you.
If you have any further questions or need additional assistance, our team is here to help. Feel free to reach out to us directly at care@sephora.co.uk we’ll be happy to assist you.
Thank you for your patience, and again, we apologize for the inconvenience caused.
Warm regards,
Customer Care
