Sephora 点评

Hi , Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience. We completely understand how disappointing it must have been to receive items in that condition, especially after spending a significant amount.This is certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience caused. Please contact us directly at care@sephora.co.uk with your order details so we can look into this further and assist you.Your feedback is very important to us, and we’ll be taking steps to ensure this doesn’t happen again. We hope you'll consider giving us another chance in the future Warm regards Customer Care

Hi, thank you for taking the time to share your feedback and I'm very sorry to hear that your parcel hasn't arrived. I’ve looked into this for you and can see that we have already responded to your enquiry, but it seems we haven’t received a reply. Just in case our message didn’t reach you, I’ve reached out again directly to ensure we can resolve this for you as soon as possible. We kindly ask that you check your junk or spam folder, as sometimes our emails can end up there by mistake. Thank you for your patience and for giving us the opportunity to put this right. Warm Regards, Customer Care