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Robinsons Equestrian 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

显示全部239条点评

Mrs Judith Massey

经 Feefo 确认

3 years ago

Mrs Judith Massey 就 Robinsons Equestrian 说了什么:

Thank you

Excellent service and so quick

angela brown

经 Feefo 确认

3 years ago

angela brown 就 Robinsons Equestrian 说了什么:

Absolutely amazing shopping experience

Everything from having the product I wanted to giving me a delivery date and the product arrived early 10 stars

MRS LAURA WELLS

经 Feefo 确认

3 years ago

MRS LAURA WELLS 就 Robinsons Equestrian 说了什么:

Change your delivery service. Your delivery driver couldn't be bothered to shut my gate which slammed in the wind all afternoon and smashed both the gate a fence. So my simple purchase ended up...

Matt

Robinsons Equestrian

3 years ago

Hello. Firstly, thank you very much for your review. We are very disappointed to hear about the problems that have occurred with our courier. We certainly expect the highest level of service from them. Please can you email some images of the damage to info@bataltd.co.uk? Then, we can pass those onto the courier used. Thank you.

MRS LAURA WELLS

3 years ago

Matt Thank you for your message. I did contact the courier directly on the day that it happened and sent them photos of the damage. They denied any responsibility and said that I would not be able to prove that the damage was caused by their driver. I had no other post that day and my neighbour complained that my gate had been slamming in the wind all afternoon after a delivery driver had been., so I know it was your courier that left the gate open. It was gale force wind that day and that lack of care to shut the gate has caused £100s of damage. The attitude of the courier was not what I would expect from anyone providing a service and as much as I love your products and Robinsons has always been my go to for all things horsey, I am afraid I cannot have a simple purchase costing £100s.

Matt

Robinsons Equestrian

3 years ago

Good morning, Laura. Thank you very much for your response. Firstly, I would once again like to apologise for the undeniably below-par service that you have received from our courier. This is the first time that this has happened, and we too are very disappointed with the level of service. We certainly expect much more from our courier, and rest assured that we will be making a formal complaint in light of your experience.

Suki Stokes

经 Feefo 确认

3 years ago

Suki Stokes 就 Robinsons Equestrian 说了什么:

Excellent service

The item I purchased was great and as described at a good price but what made this purchase stand out was the excellent and friendly customer service when I had trouble due to my poor computer...

Mrs Lucia Urquhart

经 Feefo 确认

3 years ago

Mrs Lucia Urquhart 就 Robinsons Equestrian 说了什么:

Cheap wellies

Fab fast service

受信赖的顾客

经 Feefo 确认

3 years ago

Fast efficient service.

Rhona Reid

经 Feefo 确认

3 years ago

Rhona Reid 就 Robinsons Equestrian 说了什么:

Fab

This is amazing as you can set it to your height.

Julie Partridge

经 Feefo 确认

3 years ago

Julie Partridge 就 Robinsons Equestrian 说了什么:

Incredibly helpful and proactive representatives

I was contacted by one of your representatives to discuss the product which was extremely helpful prior to final purchase.

Mrs Deborah BygottWebb

经 Feefo 确认

3 years ago

Mrs Deborah BygottWebb 就 Robinsons Equestrian 说了什么:

Outstanding service.

受信赖的顾客

经 Feefo 确认

3 years ago

Dogjumper

The item was way too small to go over the head of my dog body was long enough but when l told customer service they said they had alot of complaints big con lost out £6 on returning the item l would...

Matt

Robinsons Equestrian

3 years ago

Hello. Firstly, thank you very much for your review. We are disappointed to hear that you were unhappy with your purchase and the customer service. Following the issues that you experienced, I understand that you were issued a full refund for both the cost of the product and the postage.

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