Riviera Travel 点评

Hello, It's wonderful to hear that your first cruise experience with Riviera Travel was such a positive one. We are delighted that you found the MV Felicita to be beautifully clean and well-maintained, and that the Captain and his crew provided proficient and friendly service, making you feel like part of a family. We're also pleased that the onboard chef created wonderful meals despite the compact kitchen. It's fantastic to know that Martese, your tour manager, was fantastic and ensured your holiday ran smoothly with a good balance of relaxation and excursions. We truly appreciate you highlighting the contribution of your fellow passengers in making your holiday so special, and we're thrilled you are already planning your next Riviera adventure. Kind regards, Riviera Travel

We are delighted to hear that you had such an exceptional holiday with us on our Rhine Cruise to Switzerland. It is wonderful to know that the itinerary was well-planned, and that our staff and the MS Oscar Wilde contributed to making your first river cruise exceed your expectations. We truly appreciate you sharing your positive experience.

Hello David, We appreciate you taking the time to share your feedback on the Malta Uncovered holiday. We're glad to hear you enjoyed your trip, and we're sorry to hear that the timing of your arrival and the duration of your first day weren't ideal for you. We also note your suggestion regarding additional recommendations for free time. Your insights are valuable as we continually strive to enhance our holiday experiences. Kind regards, Riviera Travel

We are delighted to hear you had a good break on Lake Garda and enjoyed your hotel and its location. We appreciate you sharing your feedback regarding the airport transfers, and we regret that this aspect of your holiday did not meet your expectations.

It's wonderful to hear that you loved your whole experience on The Blue Danube River Cruise, and that you found the food and service to be amazing! We are so pleased that you enjoyed your trip overall. We appreciate you taking the time to share your feedback regarding your room view, the top decking service, and the sunbeds. We also note your comments about the lack of acknowledgement for your birthday celebration, and we thank you for bringing these points to our attention.

It is wonderful to hear that you had such a memorable experience on board the Douro Elegance for your first river cruise. We are delighted that you enjoyed the food, wine, and company, and that the excellent staff and crew contributed to your enjoyment. We appreciate you sharing your positive feedback and are thrilled that you have booked another cruise with us.

We're sorry to hear that your initial hotel stay in Oslo didn't fully meet your expectations, particularly regarding the room's location and condition. We appreciate you sharing your feedback about the window and the surrounding area. It's good to know that you found the breakfast there to be excellent, and that your stays in Voss and Bergen were more positive experiences. We note your comments on the breakfast in Bergen.

We're delighted to hear that you the thought the ship was beautiful and well presented and the Ports were delightful with plenty of restaurants to choose from.

We're delighted to learn that you thought this tour was well organised, with conveniently located hotels and an excellent manager.

Thank you for your review. We are sorry to see that you remain disappointed with your holiday and have awarded a one-star rating. We note that, despite a member of our team taking the time to discuss the issues you raised, you continue to feel dissatisfied with your experience. We regret that we have been unable to change your overall impression and thank you for taking the time to share your feedback.