Service was excellent from beginning to end. Even before the holiday when I had problems obtaining my boarding pass from the airline website, Riviera customer service (Nicole) arranged for my...
阅读更多
Riviera Travel
Riviera Travel
1 month ago
Hello Amanda,
It's wonderful to hear that you had an excellent experience with our service from beginning to end. We're so pleased that Nicole was able to assist you with your boarding passes and ensure everything ran smoothly for your holiday.
Kind regards,
Riviera Travel
产品评价
Riviera Travel
Riviera Travel
1 month ago
Hello Amanda,
We are so pleased to hear you had such an excellent holiday with us. It's wonderful to know our onboard staff, including the Cruise Director, were helpful and informative, and that you enjoyed the high standard of our food. We're delighted you loved the daily swim stops, learning about the islands, and experiencing the local culture in the evenings.
Kind regards,
Riviera Travel
Thank you for taking the time to share your experience with us. We're delighted to hear that you had a positive experience and appreciate your feedback. We hope to welcome you back on another journey with Riviera Travel in the future.
产品评价
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such a wonderful experience on our Douro, Porto & Salamanca River Cruise. It's fantastic to know that you enjoyed the stunning scenery, well-equipped ship, and the exceptional service from our staff. We're also delighted that the food met your expectations and that the excursions were as described.
The service on the boat was amazing
Some included trips worked well, but some not so well. The local guides without exception were amazing. Getting from the coach to the boat with luggage in Lyon was...
阅读更多
Riviera Travel
Riviera Travel
1 month ago
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you found the service on the boat and our local guides to be amazing. We also note your comments regarding the included trips and the assistance with luggage in Lyon, and we are sorry to hear this presented a challenge.
产品评价
Riviera Travel
Riviera Travel
1 month ago
We're sorry to hear that your experience on the Burgundy, the River Rhone & Provence Cruise wasn't entirely positive. We appreciate you highlighting the brilliant trips into Arles and Avignon, but we regret that the stop at Vienne was cancelled and that the mooring location outside Arles caused disappointment.
Hello Deborah,
Thank you for taking the time to share your feedback. We are pleased to hear that our staff were helpful and professional during your experience.
Kind regards,
Riviera Travel
产品评价
已上传媒体
查看所有媒体 (4)
Riviera Travel
Riviera Travel
1 month ago
Hello Deborah,
We're so pleased to hear that you had a fabulous cruise with us. It's wonderful to know that you felt the scenery was second to none, and that our staff were helpful and the onboard facilities met your expectations. We appreciate your feedback and wonderful photographs.
Kind regards,
Riviera Travel
Hello Suzanne,
We are delighted to hear you had such a wonderful experience with us! Thank you for taking the time to share your feedback; we truly appreciate your kind words and are thrilled that we could provide you with a memorable service.
Kind regards,
Riviera Travel
产品评价
Riviera Travel
Riviera Travel
1 month ago
Hello Suzanne,
Thank you for your wonderful review of the Douro, Porto & Salamanca River Cruise. We are so pleased to hear that you found the holiday excellent and that it met your expectations. It is also great to hear that you enjoyed the breakfast and lunch offerings. We appreciate you sharing your feedback regarding the evening meals and will certainly take this on board.
Kind regards,
Riviera Travel
The service we received on board the ship and also on the trips was second to none.
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had an exceptional experience with our service, both on board and during your excursions. It's wonderful to know that our team was able to provide you with such outstanding support.
Kind regards,
Riviera Travel
产品评价
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had a fantastic holiday with us on the Douro, Porto & Salamanca River Cruise. It's wonderful to know that you enjoyed the sights and activities, and that the river cruise and onboard staff made your week a memorable occasion. We truly appreciate your wholehearted recommendation.
Kind regards,
Riviera Travel
Hello,
Thank you for taking the time to share your experience with us. We are delighted to hear that you had a positive experience and we truly appreciate your custom.
Kind regards,
Riviera Travel
产品评价
Riviera Travel
Riviera Travel
1 month ago
Hello,
Thank you for taking the time to share your feedback on The Blue Danube River Cruise. We are delighted to hear that you had an exceptional experience overall, from the staff and accommodation to the food and the organisation of the trips. We appreciate you highlighting these aspects. We also acknowledge your comments regarding Vienna and hope to welcome you back on a future Riviera Travel holiday.
Kind regards,
Riviera Travel
Our tour manager was excellent - literally nothing was too much trouble. Informative, and full of local knowledge. Coach comfortable. Hotel excellent.
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you had such an excellent experience on your recent tour with us. It's wonderful to know that our tour manager, the coach, and the hotel all contributed to making your trip so enjoyable. We appreciate you taking the time to share your positive feedback.
Kind regards,
Riviera Travel
产品评价
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you had such an excellent and comprehensive experience exploring the Normandy region on your four-day holiday. It's wonderful that you enjoyed Rouen as your base and found the Mercure Camp de Mars to be an excellent hotel with lovely food and fantastic staff. We're also pleased you appreciated the visits to Honfleur, Arromanches, and the stunning Monet's Garden.
Kind regards,
Riviera Travel
Excellent service from all staff on board. They obviously take pride in their work and are always polite and cheerful
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had an excellent experience with our onboard staff. It's wonderful to know that their hard work and cheerful demeanour contributed positively to your time with us.
Kind regards,
Riviera Travel
产品评价
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you had such a brilliant holiday aboard a fabulous ship with great staff and delicious food. It's wonderful to know that you enjoyed the good choice of excursions, which were well planned and very interesting, as well as the beautiful scenery and peaceful sailing. We are so pleased you found the experience fantastic!
Kind regards,
Riviera Travel