Riviera Travel 点评

Thank you for taking the time to share your feedback. We are delighted to hear that you found the yacht spotlessly clean, enjoyed the beautiful Croatian coastline, and found the swim stops, port visits and guided tours to be highlights of your holiday. It is also pleasing to know that the airport transfers were well organised and that you preferred starting and ending the trip in Trogir. We note your comments regarding the onboard dining. Whilst we are sorry that some of the meals did not fully meet your expectations, dining preferences can vary considerably from guest to guest, and we were pleased to read that you enjoyed the lunch salads and many other aspects of the holiday. We also note your observations regarding the walk in Sali. Our tour information is designed to help guests assess the suitability of a holiday before booking, and we encourage anyone with mobility concerns to discuss these with our Sales Team. Guests are, of course, welcome to sit out any excursion or activity they do not feel comfortable taking part in. Thank you again for your comments. We were pleased to read that you found the holiday very enjoyable overall and would recommend it to others. Your feedback has been shared with the relevant teams.

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed exploring the rich culture and stunning highlights of Andalusia, and that the balance of the itinerary and our guidance met your expectations.

Thank you for your review. We were very sorry to read of your disappointment following the curtailment of your cruise after the vessel made contact with the river bed. We fully appreciate how upsetting it must have been to have your holiday unexpectedly cut short. We note your comments regarding the refund offered and your view that it did not adequately reflect the impact the curtailment had on your overall holiday experience, particularly as a number of the included excursions were scheduled for the latter part of the itinerary. As the flights were provided, these were not taken into consideration when calculating the refund. Following the incident, a review was conducted by our Senior Management Team, who concluded their assessment in line with the refund offered. We were, however, sorry to note your dissatisfaction with the outcome of your discussions with ABTA and the claims process that followed.

Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed such a memorable holiday exploring Marrakesh and The Atlas Mountains, and that our team helped make your time with us so enjoyable. We very much hope to welcome you again in the future.

Thank you for your review. We are sorry to hear of your concerns regarding coaches and guides not arriving as expected, and the overall organisation of the tour. To enable us to investigate these matters fully, please write to our Guest Relations team with details of the issues experienced. Upon receipt, we will conduct a thorough review and provide a response in line with ABTA guidelines, normally within 28 days.

Thank you for taking the time to share your review. We are pleased to hear that you found the holiday to be well organised and that it delivered on the expectations set out in the brochure. It is also wonderful to know that you enjoyed the food at the hotel. We were, however, sorry to note your comments regarding the condition of the rooms, particularly the bathrooms, which you felt would benefit from refurbishment. We also note your concerns regarding the standard of fire safety at the hotel, which you advise have been raised separately. The safety and wellbeing of our guests is paramount. As yet, we have not had sight of this correspondence. Should you wish to formally raise your concerns with our Guest Relations Team, they will investigate the matter and respond within 28 days, in line with ABTA guidelines.

We are delighted to hear that you enjoyed such a well-organised holiday and appreciated the support from our team, tour manager, and driver, along with the wonderful accommodation provided.