Hi Janette, thank you very much for reaching out to us. We are really disappointed to see that you have had to chase for answers, this certainly isn't how it should be and we will ensure your feedback about it is taken on board, if you would like to discuss your experience in further detail with a member of our Customer Service Team, please do reach out using one of the options here: https://www.purplebricks.co.uk/contact-us Many thanks.
