I would make an effort to prioritize customer service. I purchased a product that you carry for a Total Chaos, and, while it was promptly shipped, the item was lost in shipping. Your response was not...
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Customer Support
Poly Performance
6 years ago
Thank you for your feedback. I just checked the tracking on your order, and it's showing the package was delivered today, if this is not the case or you have issues with the delivery please let us know. Unfortunately, from time to time, shipping delays outside our control do happen. Glad this was resolved, we hope you'll consider us in the future despite this experience. Regards,
Poly Performance called me right away to notify me that it may take a while to receive my parts due to low inventory (not an issue for me). Parts arrived from the supplier (Advance Adapters) within a...
Although my originally ordered product was unavailable due to COVID19, Trevor found a great, cheaper, in stock replacement for me that I am very happy with and got it sent out for me very quickly.
Sales guy was on it! New what I wanted/needed. Reached out to me fast when he knew the item i wanted was not in stock but was able to find me an upgrade in stock and shipping was prompt!
I’ve ordered from Poly Performance a few times. And super happy! Competitive pricing, fast shipping options, great customer service. I will be using Poly Performance again and again
The sales staff called me back to make sure I was ordering the right shock layout and answered every question I had on them. They even offered a cheaper shock that was in stock so that I would not...
