The member of staff I spoke to was polite and informative. Petplan offered the best insurance at the most reasonable rate, although people with pets don't have a great deal of choice, in my opinion....
I found the customer service representative I dealt with very helpful, speaking to the underwriters to check that my puppy's treatment for ear mites would be covered by the policy. My only negative...
Improvements need to be made on the information provided on the exceptions - for an eye infection they originally included skin which on querying it they confirmed it was a mistake also the eye...
Very good service, the only annoying thing is that every time I add new animal to existing policy, I have to listen again and again to the same script being read.
购买日期：03/01/2014
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受信赖的顾客
经 Feefo 确认
12 years ago
Easy to apply online documents came through very quickly
I havent actually used Petplan, I have secured a policy for my pet rabbits - the site was easy to use, quick.
Might be worth reconsidering the questions to get more qualitative data?
