I needed to add a new puppy to my policy. It took too long on the phone, I am an existing customer and a recap of policy would've been enough instead the lady went through everything. I added the £...
I have not received my paperwork yet. I took out the policy on 5 January 2014 and received an email advising that my certificate would be with me within 7 working days - which was yesterday.
About 2 weeks after my pet had to be put down I rang to cancel my petplan policy. The call centre staff were very sympathetic and kind which was much appreciated. I then had to call again as money...
