When I rang to get dog insured I was treated well and the lady on the other end had really good customer service. She was very polite and explained everything well. We are really pleased to have...
I contacted Pet Plan on 17th January and arranged a plan but did not receive the details in the post until 27th January.. This in my view is to long and does not give me much time to cancel if I am...
I thought the service was good because all insurance plans were explained thoroughly before i made up my mind to choose which one suited my pet best thankyou
购买日期：16/01/2014
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受信赖的顾客
经 Feefo 确认
12 years ago
have never had a problem with a claim, always very helpful
购买日期：17/01/2014
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受信赖的顾客
经 Feefo 确认
12 years ago
Helpful and clear description of insurance options.
I found trying to buy pet insurance through PetPlan an absolute nightmare. It took 5 phone calls - 2 of the sales staff were impossible to understand, the third constantly bombarded me with...
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受信赖的顾客
12 years ago
A week after sorting out a policy, I received the policy documents. They contained incorrect details for our dog, despite me correcting them over the phone to the telephone salesperson at the time the policy was set up. They also contained errors in the exclusions applied to the policy by the Underwriters - it was agreed over the phone that the exclusions were for a fixed period only, but this was not shown on the policy documents. I was not prepared to accept apparently open-ended exclusions. After yet another phone call to Pet Plan (the 6th in total) to correct the errors, it became clear there was no easy way for PetPlan to correct the errors to show the time limits on the exclusions. I therefore cancelled the policy and took my business elsewhere. My experience with PetPlan has been so complicated and unsatisfactory that I would not recommend PetPlan to anyone.
I found your team very helpful and it was very easy to set up my new pet insurance with you. I also got a free month even though it was my second call to you.
