One email saying my vet had not returned the claim material. I called and they had not been asked for their material for my claim.
Second email received repeating the claim that my vet had not dealt...
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Rebecca
Petplan
1 month ago
Hi John,
I'm sorry to hear you've had such a chaotic experiencing when claiming. I'll pass your feedback on and I hope we can get this right if you need to claim again, as this isn't the experience we want our customers to have at such a difficult time.
Thanks, Becky - The Petplan Team
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