Very friendly and efficient call handler. She dealt minor complications, such as change of name for my rescue cat without fuss. I look forward to receiving the formal paperwork
购买日期：06/07/2026
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Ms Sue Vaughan
经 Feefo 确认
GBR
1 month ago
Ms Sue Vaughan 就 Petplan 说了什么:
I thought it very good I wood recommend you to other people
Overall can be considered an easy and positive experiance particularly considering the personally challenging circumstances the interaction fell within. It would be five stars if navigating the...
One email saying my vet had not returned the claim material. I called and they had not been asked for their material for my claim.
Second email received repeating the claim that my vet had not dealt...
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Rebecca
Petplan
1 month ago
Hi John,
I'm sorry to hear you've had such a chaotic experiencing when claiming. I'll pass your feedback on and I hope we can get this right if you need to claim again, as this isn't the experience we want our customers to have at such a difficult time.
Thanks, Becky - The Petplan Team
