My cat had to attend 2 vet practices - the second was for overnight care as the first closed for the weekend.
The claim for the first vet has been settled quickly but the bill for the second vet is...
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Zen
Petplan
1 month ago
Hi,
We're sorry to hear that you haven't heard about your second claim. Can we ask you to email social@petplan.co.uk with your policy number and we can look into that for you.
Thanks, Zen – The Customer Service Team
Easy to fill out the online form.
Fast decision and pay back.
购买日期：16/07/2026
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受信赖的顾客
经 Feefo 确认
1 month ago
Will change as soon as there is a better insurance plan. Pet Plan accused me of getting pet insurance for a small claim. No worth the time for a long interrogating call for 100 quid bill. Calling...
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Zen
Petplan
1 month ago
Hi,
We're sorry to hear of your experience. Some claims may need additional information for us to complete assessment. We're sorry if you felt the call was interrogating. We will log your comments as feedback.
Thanks, Zen – The Customer Service Team
Unable to rate higher as I have only just started using but the quote was easy, the system was great to use and I had no problems getting the policy put in place. Hopefully, I never need the...
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Zen
Petplan
1 month ago
Hi,
Thank you for your review. We're glad to hear that you've joined the Petplan Family. While we hope you may not need to use it, we'll be here incase you do. Wishing you and your pet the best.
Thanks, Zen – The Customer Service Team
The service was very good I phond them but could not understand, but the lady was very nice .So sent email and it was sorted soon after ..The team are very nice and helpful. they explain...
