So far not great. I still have not received the documentation. Also it's too early to give any sort of judgement on service - when I have made a claim would be a much better time.
Gigi
Petplan
1 month ago
Hi Susan,
Thank you for your review. I'm sorry to hear you haven't received your documentation yet. I can see that they were sent to your email address so you should be able to access them by now. If you're still having issues accessing your documents or would like a paper copy in the post, please email us at social@petplan.co.uk with your request, pet's name and policy number.
Thanks, Gigi - The Customer Service Team
Very clear to understand different policies. Website easy to use.
Had four weeks free insurance for my puppy which carries on to my new lifetime policy. Quick and easy.
Excellent service as usual - the advisor i spoke to couldn't have been more helpful when I was setting up insurance for a new feline member of the family. He even explained about a discount i was...
My 7yr old cat , who had previously had great teeth, needed dental work... huge cost, investigate insurance.
Most don't cover dental work, others won't cover preexisting conditions.
Petplan will...
Because the form I filled in online for my plan for my cat was so easy I got accepted straight away all the questions were straight forward it has put my mind at ease knowing that my cat will get...
Absolutely AWFUL I took out for my boy he was sadly hit by a car we didn’t know this, they refused to pay out despite his injuries that the vets can’t operate on due to them being risky!
Gigi
Petplan
1 month ago
Hi,
Thank you for your review. I'm so sorry to hear this, this isn't our usual standard. I can see that your claim is still being assessed and we're within our usual timeframes for first claimers. It can take up to 10 working days for first claims and can be delayed if we're missing any more information that is needed to continue with the assessment. If you'd like to discuss this in more detail, please email us at social@petplan.co.uk with your request, policy/claim number and pet's name.
Thanks, Gigi - The Customer Service Team
