Contacted them about a couple of products via webchat. They were very helpful and did a great deal for me
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SB
Stuart Bolton
经 Feefo 确认
10 days ago
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CP
Charles Parsons
经 Feefo 确认
GBR
10 days ago
Charles Parsons 就 Panasonic UK 说了什么:
Disappointing customer service
frustrating time trying to sort out a non delivery… they use DHL who cant track their drivers…..Panasonic call centres are all over the place and dont do proper case notes or speak English…. still...
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受信赖的顾客
经 Feefo 确认
10 days ago
Disappointed
Advised delivery day, then told it would not be delivered that day after the delivery slot time. Arrived following day with late notification. Packaging all damaged on one side which the courier hid...
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Panasonic Customer Care UK
Panasonic UK
8 days ago
Dear Customer,
Thank you for your feedback and let me apologize for the delay in receiving the parcel and the frustration it caused.
We are doing our best to dispatch orders promptly and hand them over to the delivery company as soon as possible, however, most of the delivery process is under their control, and sometimes delays can occur due to orders piling up or other unforeseen reasons.
Nevertheless, we can only apologize for the inconvenience and for the lost time waiting.
In case you intended to register your product in order to benefit from the warranty, then there is no need for the registration, because you benefit from the warranty automatically after purchase and it is based on your receipt/order acknowledgment.
Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help.
Kind Regards,
Panasonic Customer Support Team
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受信赖的顾客
经 Feefo 确认
11 days ago
Good product. The delivery was a little bit disappointing.
The delivery kept delaying.
Panasonic Customer Care UK
Panasonic UK
8 days ago
Dear Customer,
Thank you for your feedback and let me apologize for the delay in receiving the parcel and the frustration it caused.
We are doing our best to be prompt in dispatching the orders and to hand them over to the delivery company as soon as possible, however, the greatest part of the delivery process falls into their control and in sometimes, delays can occur due to orders piling up or other unforeseen reasons.
Nevertheless, we can only apologize for this and for the inconvenience it caused.
Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help.
Kind Regards,
Panasonic Customer Support Team
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受信赖的顾客
经 Feefo 确认
11 days ago
Done quickly and efficiently.
Good service from DHL.
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受信赖的顾客
经 Feefo 确认
11 days ago
Excellent service and quality
Next day delivery is a bonus, pricing is a little higher than elsewhere, however, you know you are getting a genuine branded part.
I brought the Lumix S5ii and due to European law, it doesn't ship...
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受信赖的顾客
经 Feefo 确认
11 days ago
Good service
very good, i contacted them and they got back immediately, and followed up, received my bread maker quickly
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.